Position Details
Customer Service Specialist - Customer Services Specialist Intermediate Apply
When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives.
Job Details
Working Title: Customer Service Specialist
Job Class: Customer Service Specialist, Intermediate
Agency: Human Services Dept
- Who May Apply: Open to all qualified job seekers
- Date Posted: 02/01/2024
- Closing Date: 02/07/2024
- Hiring Agency/Seniority Unit: Human Services Dept / DHS Central Office AFSCME
- Division/Unit: Operations / MS Public Information Centers
- Work Shift: Day Shift
- Work Hours: 8:00am - 4:30pm
- Days of Work: Monday - Friday
- Travel Required: No
- Salary Range: $19.57 - $25.95 / hourly; $40,862 - $54,183 / annually
- Classified Status: Classified
- Bargaining Unit/Union: 206 - Clerical/AFSCME
- Work Area: K
- FLSA Status: Nonexempt
- Telework Eligible: Yes
- Designated in Connect 700 Program for Applicants with Disabilities: Yes
The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment.
Make a difference in the lives of Minnesotans.
The work youll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.
Job Summary
*** Telework (Within Minnesota or neighboring states) and flexible hours options are available.***
As a Customer Service Specialist, you will provide a high level of customer service, in a professional, efficient, and timely manner to all internal and external customers. In this role and as an initial representative of the Department of Human Services (DHS), members shall greet DHS guests, answer questions, and respond to informational requests from the general public, special interest groups, governmental agencies, clients to human service programs, and from other related human services agencies.
In addition, this position keeps up to date directory records, operates a building visitor registration system, manages a computerized data base inquiry system, and assists callers and walk-in visitors anyway they can to help them address their problems.
Responsibilities include but may not be limited to:
- Answer DHS Information Desk calls from staff and customers in a professional, efficient and timely manner.
- Schedule and supply DHS conference rooms for meetings held by external and internal staff.
- Update DHS employee and reference data bases consisting of frequently called departmental offices, Minnesota county agencies, directory information and emergency numbers.
- Provide reception services to DHS Staff, visitors, and public members.
- Schedule and account for audio visual equipment loaned out to DHS personnel.
Qualifications
Minimum Qualifications
**To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.**
- Customer service skills sufficient to provide prompt, courteous, and accurate information to co-workers and external partners.
- Communication skills sufficient to analyze a task-related issue, problem solve, and communicate these findings.
- English language skills (reading, speaking and writing) sufficient to manage and compose correspondence with accurate spelling, grammar and punctuation, and to communicate effectively with co-workers, customers and the general public.
- Word processing skills sufficient to use Microsoft Word, PowerPoint and Outlook to manage busy calendars and distribution lists, develop and modify a variety of correspondence, records and reports; perform mail merges, develop forms and charts.
- Typing/keyboarding skills sufficient to complete a variety of reports, letters and data summaries.
- Database, Documents, and Records Management skills sufficient to input data rapidly and accurately into various databases and Excel spreadsheets.
Preferred Qualifications
Knowledge of DHS organizational structure and internal communication systems.
Ability to develop and maintain effective working relationships with other team members and other DHS staff.
Ability to handle and prioritize multiple job tasks while remaining flexible with changes.
Familiar with technology support/CISCO conference room technology.
Knowledge of American Sign Language (ASL).
Variety of experiences working effectively with others from different backgrounds and cultures.
Additional Requirements
REFERENCE/BACKGROUND CHECKS DHS will conduct reference checks to verify job-related credentials and a criminal background check prior to appointment.
EDUCATION VERIFICATION - Applicants will be required to provide a copy of their college transcript or college degree/diploma at time of interview. Copies of the college degree/diploma are acceptable ONLY if it clearly identifies the field in which it was earned.
Application Details
How to Apply
Select Apply for Job at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.
If you have questions about the position, contact Diana Bezdicek at diana.bezdicek@state.mn.us.
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Alexander Duren at alexander.duren@state.mn.us.
If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services ADA Coordinator at 651-431-4945 or DHS_ADA@state.mn.us for assistance.
About Human Services Dept
WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.
Why Work for Us
Diverse Workforce
We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.
A recent engagement survey of State of Minnesota employees found:
- 95% of employees understand how their work helps achieve their agencys mission
- 91% of employees feel trusted to do their jobs
- 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
- 87% of employees report flexibility in their work schedule
Comprehensive Benefits
Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:
- Public pension plan
- Training and professional development
- Paid vacation and sick leave
- 12 paid holidays each year
- Paid parental leave
- Low-cost medical and dental coverage
- Prescription drug coverage
- Vision coverage
- Wellness programs and resources
- Employer paid life insurance
- Short-term and long-term disability
- Health care spending and savings accounts
- Dependent care spending account
- Tax-deferred compensation
- Employee Assistance Program (EAP)
- Tuition reimbursement
- Federal Public Service Student Loan Forgiveness Program
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us and indicate what assistance is needed.
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