LINK Staffing is proud to partner with a respected leader in the conversion manufacturing industry to recruit a Customer Service Specialist (CSS) in Cypress, TX. This is a Temp-to-Hire opportunity offering a long-term career path with a fast-growing industrial supply operation. The ideal candidate is proactive, detail-oriented, and committed to delivering best-in-class B2B customer support.Customer Service Specialist Location: Cypress, TX 77095 Employment Type: Full-Time | Temp-to-Hire Compensation: $24.00 – $26.00 per hour (DOE) Industry: Conversion Manufacturing / Industrial SupplyKey ResponsibilitiesProcess customer orders using ERP systems and internal platformsTrack and communicate order status, pricing, and delivery timelinesServe as the primary liaison for assigned B2B customer accountsResolve order issues, manage returns, and ensure client satisfactionMaintain accurate records and customer documentationSupport onboarding for new accounts and manage transitional needsCollaborate with internal teams to meet service and delivery expectationsMonitor KPIs and prepare service reportsIdentify and recommend process improvements to enhance customer experienceQualificationsHigh School Diploma or GED required; Bachelor’s degree preferred2–5 years of B2B customer service experienceERP/CRM system proficiency (data entry, order tracking, reporting)Excellent communication, organization, and multitasking skillsStrong analytical thinking and decision-making abilityDetail-oriented with a high level of follow-throughTechnical RequirementsERP system experience (order management and tracking)Microsoft Office Suite proficiencyStrong understanding of the B2B order lifecycleAbility to interpret and act on customer data and feedbackWhat Makes You a Strong FitCustomer-first approach with excellent interpersonal skillsAbility to juggle multiple responsibilities with composureProblem-solver with a continuous improvement mindsetTeam-oriented with a high-performance work ethicWhat We OfferCompetitive hourly pay: $24.00 – $26.00 (based on experience)Temp-to-Hire opportunity with long-term potentialFull-time schedule with benefits eligibility upon hireMedical, dental, vision, and supplemental insurancePaid Time Off and paid parental leaveCompany-paid short- and long-term disabilityEmployee Stock Ownership Program (ESOP)Culture focused on growth, collaboration, and operational excellenceIf you meet the qualifications and are ready to join a team where your contributions make a real impact, apply today or reach out to LINK Staffing for more information.