Service Desk OperationsService desk operations managing customer calls and emails. Resolves and/or escalates as appropriate.ResponsibilitiesResponsibilities depend on assigned level (I, II) and business needsResponsible for the effective management of customer calls and emails to include recording the call and issue, working within available means to resolve and/or escalate issues and provide feedback to the customer when issues are resolvedEscalates call in accordance with department proceduresWorks with the supervisors and analysts to ensure processes are clearly defined and issues are prioritized and resolvedAssists the supervisors and analysts with the optimization of people, processes and technology solutions that support inventory solutionsMust be detail, action, and results oriented. Must demonstrate mature judgment in managing responsibilitiesRequires specialized expertise in the CHOP processes, methods, and skills related to inventory managementOther duties as assignedQualificationsHigh School diplomaExperience working in materials distribution or logistics required. Experience working in healthcare desiredMinimum 2 5 years' experience in Materials Distribution to include a minimum of 1 year in hospital materials distribution, inventory management or logisticsRequires specialized expertise in Materials Distribution and/or Logistics processes, methods, and skills related to inventory management and communicationGood interpersonal skills, verbal and written communications skills are required for the successful management of this functionDemonstrates good ability to prioritize work, strong organizational skills and initiative to improve processesWhat We Offer:Competitive pay & benefits!Comprehensive training and development programs that prepare employees to advance from within.A company focused on creating a positive work and client environment.Employee discounts on entertainment, products, and services nationwide!Come Join Our Team!