Overview As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top‑notch service from the industry leader with more than 120 years of protecting homes and businesses. Customer Service Specialist Position You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics, including full medical, dental and vision coverage for you and your family, competitive pay, a 401(k) program, and opportunities to volunteer and give back. With Orkin’s award‑winning training program, you’ll receive all the tools you need to succeed. No industry experience is required to start building your career. Ready to start a career with staying power? Apply now! Responsibilities As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments. Proficiently navigate a Windows‑based & Web‑based system to track routes and optimize current and future schedules—training will be provided. Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate. Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs. Monitor, update and maintain the customer database with accurate information including call details, dispositions, payments, and other results. Reschedule unserviced accounts within 24 hours. Participate in quality assurance processes, programs, and initiatives. Safeguard customers’ privacy and other proprietary information. Benefits Pay of USD $22.00 to $24.00 hourly. Comprehensive benefits package including medical, dental, vision, maternity, & life insurance. 401(k) plan with company match, employee stock purchase plan. Paid vacation, holidays, and sick leave. Employee discounts, tuition reimbursement, dependent scholarship awards. Industry‑leading, comprehensive training program. Why Choose Orkin? Founded in 1901, Orkin is a global residential and business service provider offering the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. The pest management industry is growing and is recession‑resistant. You have a service‑oriented mindset that builds loyalty and trust with clients. You hold yourself responsible to commitments and value teamwork. You want to join a company that supports the community. Orkin is financially stable and growing as the largest subsidiary of Rollins (NYSE: ROL), headquartered in Atlanta, GA. Qualifications Previous experience in customer service or sales preferred. High school diploma or equivalent required. Excellent interpersonal and communication skills. Basic computer skills in various software and web‑based applications. Proficient in Microsoft Office. Strong attention to detail and follow‑through. Demonstrated ability to prioritize tasks and manage time efficiently. We will consider all qualified applicants in a manner consistent with applicable state and local laws. Work Environment Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time. Be able to regularly lift or move up to 25 pounds. Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer. #J-18808-Ljbffr