Customer Service Specialist

Serves as a liaison between customers, management, and operations. The role helps safeguard Glovis' reputation by providing timely, high-quality support to customers and the local Glovis teams, whether that involves answering their questions directly or connecting them with other teams that can help. This role is responsible for providing oversight for a variety of key processes, including but not limited to: vehicle hold,the repair process, aged vehicle tracking, shipping reports, carrier problem resolution and company/show car processes.

Responsibilities and Essentials Functions

• Prepares daily reports for dealership/regions, internal customer service reports, including Activity and Flee Holds, and other reports, performing steps necessary to collect data, organize, and report in standardized reporting format
• Monitors and provides direction assigned key processes, including company cards, show cars, commercial fleet, de-commits and re-allocations, returned vehicles, repaired vehicles, and vehicle holds.
• Utilizes plans for delivery-storage and distribution-that result in minimal wait time for vehicle processing, consolidating movements whenever possible
• Performs data mining to retrieve essential data, comparing allocation data in various systems and reports and assists in resolving any discrepancies
• Communicates all part issues immediately to develop contingency plans
• Effectively communicates with internal and external customers, especially regarding the IT/Customer Service processes, meeting or exceeding expectation
• Ensures timelines and quality of work performed
• Assists in developing and training team members
• Performs other duties as assigned

Job Qualifications & Requirements

• Associate's Degree in administrative, logistics, customer service or related field required or any equivalent combination of education and experience;
• At least one year of experience in a customer service related role is required
• Knowledge of customer service and support regulations and compliance standards
• Excellent written and oral communications skills
• Ability to work with all levels of management
• Strong organizational, probelm-solving, and analytical skills
• Ability to effectively resent information and respond to questions
• Proficiency with Microsoft Office suite of products including outlook, Word, Excel and Powerpoint

Physical and Environmental Requirements

• This role routinely uses standard office equipment, including a laptop computer and cell phone. The employee is generally required to spend long periods of time sitting, typing, and working at a computer. May require the ability to occasionally lift up to 30 pounds and transport items. Accommodation will be made based on ability and accessibility.
• Workplace conditions include: Operating desk machines like desktop computer, laptop, printer, scanners, shredders, etc
• Manual dexterity: Writing, typing, or handling small objects

Total Rewards

The job is eligible to participate in GLOVIS EA's outstanding benefit plans which include medical, dental and vision coverage, 401(k) Plan with $1/$1 matching up to plan provisions, as well as generous paid time off.

The estimated base salary range for the Operations Manager is $59,000-$65,000. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future. The range represents a good faith estimate of the range that GLOVIS EA reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel.

GLOVIS EA is an equal opportunity employer, and we value diversity of all kinds.

GLOVIS EA does not discriminate on the basis of race, sex, religion, national origin, gender identity or expression, sexual orientation, disability, age, or any other category protected by local, state, or federal laws. We are committed to building a diverse, equitable, and inclusive team.

GLOVIS EA is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact:

About HYUNDAI GLOVIS As a global total logistics and distribution leader in Korea, Hyundai GLOVIS offers optimal services as well as strategies and processes that cover the entire logistics process while growing together with the customers. Despite the recent global economic crisis, we have been growing steadily every year with our best-in-class experts and cutting-edge technology systems. We fulfill our responsibilities and obligations as a global top-tier SCM provider through our continued investment in infrastructure and engagement in social responsibility activities.

About GLOVIS EV Logistics America LLC GLOVIS EV Logistics America, is an integrated logistics company located in Savannah, Georgia. We provide Tier 1 logistic, warehousing and inventory services to Hyundai Motor Group Metaplant America (HMGMA). GLOVIS EV Logistics America was established on October 6, 2022.

All applicants must include the necessary information on resumes and/or to enable employer to conduct past employment references.

Hyundai GLOVIS EV conducts pre-employment screenings such as employment verification, physicals, drug screens and criminal background checks.  Employees must be able to successfully provide and complete these to begin employment.

Hyundai GLOVIS EV also verifies new hires through E-Verify. Hyundai GLOVIS EV is a Drug Free / Tobacco Free Workplace and is an EEO Employer. We will also be certified under the CTPAT Program through Homeland Security.