Customer Service Specialist page is loaded## Customer Service Specialistlocations: Galt, CAposted on: Posted Yesterdayjob requisition id: R-100993**Job Description:**Job Description:Wastequip is looking to hire a CSS out of our Galt, CA location. The Customer Service Specialist interacts with customers and ensures that they have a positive experience when conducting business with the company. They primarily field incoming telephone calls but occasionally meet face-to-face with new and existing customers; the Customer Service Specialist focuses on making sure the customer has a highly satisfying experience both during and after the sale. Customer Service Specialists also may help customers with troubleshooting problems in the field.**Hourly Rate:** $25.00**Essential Duties and Responsibilities*** The primary focus of the customer service specialist (CSS) is to ensure that all customer’s needs and concerns are addressed satisfactorily and in a timely fashion.* Provides general and technical information about products and services to current and potential customers.* Performs set number of outbound calls to current customers and prospects to secure additional business/sales opportunities. Secured opportunities will require quote creation and submittal.* Takes product and service order information and determines charges based on a pre-determined pricing and discount structure.* Listens and responds to customer questions and concerns; in the event the CSS is not able to meet the customer’s needs, refers the customer to the Customer Service Manager to resolve the situation.* Records special details of transactions and makes notes on the customer’s account regarding special instructions and/or non-standard orders (i.e., material used, shipping instructions, billing requests, etc.).* In the event a customer experiences a product failure in the field, the CSS may provide basic troubleshooting assistance to resolve the issue.* Serves a communication bridge between the end user/customer and the production facility staff; resolves minor related issues if they arise.* Performs other duties as designated by the Customer Service Manager.* No Supervisory responsibilities are generally required for this position.**Education and Experience*** High school or equivalent required.* Completion of an associate degree in business is preferred.* 2-3 years of previous sales/customer service experience is strongly preferred.* Experience with Microsoft Office products and ERP systems.**Other Knowledge, Skills or Abilities Required*** Must be able to maintain accurate records and perform basic mathematical operations.* Must be able to operate a personal or laptop computer, with emphasis on accurate 10-Key numeric typing.* Must be mechanically inclined.* Must have excellent written and oral communication skills.* Must be able to multi-task and function effectively in a shared office/call center setting.* Must be able to speak, write and read English fluently; the ability to speak, write and read Spanish fluently is a plus.**Behaviors*** **Detail Oriented:** Capable of carrying out a given task with all details necessary to get the task done well* **Dedicated:** Devoted to a task or purpose with loyalty or integrity* **Team Player:** Works well as a member of a group**Company Benefits:**• 2 Medical Plan Options - Base HSA (High Deductible) and Buy-UpMedical Plans• Prescription (Rx) Insurance• Health Savings Account (HSA)• 2 Dental Plan Options - Base Dental and Buy-Up Dental Plans• Vision Insurance• Flexible Spending Accounts (FSA’s)• Health Care FSA• Dependent Care FSA• Company Paid Base Life Insurance• Company Paid Accident, Death & Dismemberment Insurance• Company Paid Business Travel Accident Insurance• Company Paid Disability Insurance Short-Term Disability (STD) and Base Long-Term Disability (LTD)Insurance• Employee Assistance Program (EAP)• Voluntary Hospital, Accident & Critical Illness (Cancer) Insurance• 401(K) Retirement Plan with 50% Company Match• Voluntary Pet Insurance• Vacation and Personal/Sick Time• Paid Grandparent Leave• Paid Bonding Leave• Adoption Assistance• Education Assistance (Tuition Reimbursement)**About Wastequip**Wastequip got its start in 1989 with containers and compactors. But, today, we have evolved into so much more than just a manufacturer of high-quality steel containers and compactors. We are the waste industry’s only All-in-One solutions provider – from carts and containers to collect waste to hoists and trash trucks to move the waste to parts, service and technology to keep your operation running smoothly.While we’re proud to be North America’s leading manufacturer of waste handling equipment, we are equally proud to be a driving force for enhanced sustainability across the waste industry. We are consistently striving to improve our own operations while making it easier for our customers to do the right thing – building a brighter future for all.### Competitive BenefitsWastequip strives to attract top talent through a competitive benefits package that includes medical, dental and vision plans. Here’s a brief overview of our benefits:* **Health Care.** Our health care benefits include medical, dental and vision plans for all regular, full-time employees.* **Short- and Long-Term Disability.** Wastequip pays for non-occupational illnesses and injuries at no cost to employees. This benefit is available to all regular, full-time employees.* **401k Retirement Plan.** Employees can contribute a percentage of their weekly gross wages, up to the annual IRS maximum, and Wastequip will provide a company match.* **Paid Time Off (PTO).** Wastequip offers a flexible approach to time off. Our policy allows employees to set their own priorities and receive regular pay for vacation, illness, family emergencies, personal time, inclement weather, personally observed holidays and more.* **Holidays.** Wastequip observes 10 paid company holidays during each calendar year.* **Tuition Reimbursement.** Wastequip understands the importance of personal and professional development and encourages employees to continue their professional education. To support employee career development, we have established a reimbursement program that covers expenses for approved coursework.Wastequip’s internship program provides students and recent graduates with incredible career-related experiences. We strive to give our interns transferrable skills, networking opportunities and strong professional portfolios. We offer paid summer internships in the following departments:* Research* Marketing* IT* Operations* Human Resources* ... and moreWastequip is committed to developing our employees. We provide each individual with the resources and support necessary to grow personally and professionally. Our career growth tools include company training, off-site classes, cross-divisional experiences, collaborative projects and more.We offer our employees the opportunity to share their creativity in an open environment and encourage them to offer new ideas to improve efficiency, effectiveness and profitability in every area of the company.Because we invest in our employees, Wastequip is committed to promoting from within and identifying future leaders from our own workforce. #J-18808-Ljbffr