A National Support Specialist at City Lifestyle must have a servant's heart and a deep-seeded desire to help others succeed through training. Communication skills are vital to this role and should be clear, thoroughly explanatory while remaining positive, empathetic and professional. Successful National Support Specialists are able to gain a strong understanding of our company’s operations so they can resolve tickets accurately and efficiently. They should enjoy working at a clipped pace and be strong problem solvers. National Support Specialists need to be able to approach conflict head on and in a constructive way while maintaining a positive attitude.

Primary Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.

• Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions.

• Answer questions from the field pertaining to billing inquiries, ads lists, editorials written, print and distribution of magazines centered around monthly deadlines.

• Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing internal customers.

• Make administrative revisions to account information as needed.

• Recognize recurring issues in tickets, investigate the potential problems and innovate long term solutions.

• Make phone calls to amicably resolve escalated requests.

This individual should possess the following skills/traits:

• Strong relational communication skills.

• The desire to work in a fast paced environment.

• Ability to adapt to growth within our rapidly expanding company. Self-induced initiative is greatly desired.

• Strong organizational and time-management skills.

• Open to constructive criticism.

Job Requirements:

• A degree is not required, but education in Communications or something related is a plus.

• Previous experience in customer service related roles.

• Residency in Kansas City metropolitan area.

• Full time, onsite.

• Driving to onsite cultural activities as requested.

• Sitting or standing as preferred for long periods of time in front of a computer.

City Lifestyle provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The job requirements listed here are only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.