Join to apply for the Customer Service Specialist role at Fotile America LLC 6 days ago Be among the first 25 applicants Join to apply for the Customer Service Specialist role at Fotile America LLC About FOTILE Come Join Our Team! FOTILE, a leading international manufacturer of high-end kitchen appliances. FOTILE is China's most successful high-end kitchen appliance manufacturer, with 16,000+ employees, 19 production lines, 4 assembly plants, 4 factories, 116 branch offices, numerous awards, and sales in 30 countries. Fotile is trusted by over 17 million families worldwide. Job Requirements Proficiency in Mandarin and English required. Job Description Follow FOTILE’s operational standards as outlined in training and manuals. Approach each customer interaction with openness and adherence to FOTILE's service values and standards. Provide online customer support by monitoring and responding to inquiries via emails, WeChat, and other platforms within response time standards. Handle incoming calls regarding product questions, technical issues, and general concerns. Assess needs and provide solutions. Provide clear and accurate information, manage customer data, and maintain records. Track feedback from surveys and product metrics, escalate issues as needed, and follow up until resolution. Schedule and follow up on installation and repair appointments. Identify and process potential adverse events and technical complaints according to SOP. Perform additional tasks as directed by supervisors. Demonstrate responsibility, attention to detail, and organizational skills. Qualifications Associate degree or higher preferred. Proficient in Chinese and English. 1-3 years of relevant customer service experience preferred. Flexible and adaptable to work arrangements. Excellent communication and interpersonal skills. Strong work ethic, detail-oriented, able to handle multiple tasks and meet deadlines. Preferably located on the West Coast. #J-18808-Ljbffr