Customer Service Specialist (Administrative) If You’re Great at Helping People, We’ve Got the Career for You Are you a natural communicator who enjoys solving problems and creating great customer experiences? At Orkin, we’ll turn your people skills and attention to detail into a rewarding, long-term career with opportunities for growth and the backing of the most recognized name in pest control. As an Orkin Customer Service Specialist, you will be the friendly, knowledgeable voice our customers count on every day. You’ll handle service requests, schedule appointments, resolve concerns, and support our field team in delivering the exceptional service Orkin is known for. Your ability to listen, multitask, and find solutions will help ensure every customer feels valued and protected. Backed by over 120 years of industry expertise, the Orkin Guarantee, and a trusted brand that customers already believe in, you have everything you need to provide top-tier service with confidence. You will enjoy award-winning training, career advancement opportunities, and the satisfaction of knowing your work helps protect homes, businesses, and families. With Orkin’s industry-leading tools, supportive team culture, and commitment to excellence, you will have the foundation for success and a company invested in your future. Why Orkin? You will have more than a job; you will have a career with growth potential and benefits that go beyond the basics. This includes competitive compensation and a 401(k) retirement savings plan. You will also receive opportunities to volunteer and give back, ensuring everyone has a safe place to live, work, and play. Work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide. With Orkin’s award-winning training program, you will receive all the tools you need to succeed. No industry experience is required to start building your career. And because pests keep coming back, our industry is recession-resistant. Values Safety Professionalism Empathy Integrity Innovation Responsibilities Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments. Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules. Apply expertise developed in training to schedule appointments for technicians, minimize driving time and/or distance, and recommend alternative routes when appropriate. Use sharp listening skills and probing questions to identify the customer's concern and evaluate their needs. Monitor, update, and maintain customer database with accurate customer information, including call details, disposition of calls, payments, and other results. Reschedule unserved accounts within 24 hours. Participate in quality assurance processes, programs, and initiatives. Safeguard customers’ privacy and other proprietary information. What’s In It for You? Starting pay at $20/HR Performance Bonuses – Get rewarded for exceeding goals and delivering exceptional service. Industry-leading, quality, and comprehensive training program. Benefits That Go Beyond: Medical, Dental, Vision & Life Insurance 401(k) with company match Paid vacation, sick leave, and holidays Employee Stock Purchase Plan Career Growth Opportunities – We promote from within and invest in your future. Qualifications Love helping people and creating positive customer experiences. Strong communicator who enjoys solving problems. Previous customer service or administrative experience (preferred). Stay organized, detail-oriented, and calm under pressure. Confident using computers, scheduling systems, and multitasking throughout the day. Thrive in a team environment and take pride in providing exceptional support. What will my work environment be like? You must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time. Be able to regularly lift and/or move up to 25 pounds. Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer Salary Minimum: $20. Salary Maximum: $22. #J-18808-Ljbffr