Customer Service Specialist page is loaded## Customer Service Specialistremote type: Hybridlocations: Pennsville, NJtime type: Full timeposted on: Posted Yesterdayjob requisition id: R26\_186"Expect to grow", personally and professionally: At Siegfried, we offer exciting challenges and ample opportunities to showcase your talents. As a trusted and respected partner to the pharmaceutical industry, we uphold the highest standards in safety, quality and sustainability, while fostering a culture that empowers you to thrive. Join a rapidly expanding global company, where diverse perspectives and experiences come together in a collaborative environment. Here, you'll find a workplace that values both collective success and your individual contributions—offering long-term opportunities to grow and make an impact.**Your Role:**This function is responsible assisting with the administration of order and import operations to ensure the timely distribution of materials ordered by our US and overseas customers. This is accomplished by advising customers of product availability, performing accurate order entry, communicating with the planning and warehouse facilities to ensure on-time delivery, and negotiating revisions with customers if necessary.**Your Profile:****Customer Service-**- Communicates and follows-up with US and overseas customers regarding product availability, status of orders, price quotes, product inquiries, complaints, shipping status, returns, etc.- Perform order entries.- Create outbound deliveries for the warehouse.- Handles customer requests by sending requested documents.- Directs customer technical inquiries to proper departments.- Work directly with broker on any additional documents/information needed for customs clearance and/or FDA release.- Maintains customer files.- Pulls documents for auditors.- Schedule deliveries for resales.- Send orders to sales for review.- Check with intercompany sites on timing of shipments.- Following up with the broker on resales deliveries.- Organizing shipping documents for incoming resale shipments.- Adheres to all applicable SHE, DOT, IMO, IATA, DEA and cGMP regulations.**Shipping-**Backup during vacations, absences, during heavy shipping times-Coordinates shipments with company facilities inside and outside the US.-Prepare customs shipping documentation (commercial/proforma invoices, export declarations, shipper’s letter of instruction, AES filing, etc.) to assure compliance with Export Administration Regulations as defined by the U.S. Department of Commerce, and other regulatory agencies such as DEA, FDA, and IATA.-Keep updated on changing export regulations (US & country specific) to ensure appropriate documentation meets country requirements to avoid any fines, penalties, or import delays.-Understand the multiple international documents, certifications, and legal shipping terms such as, but not limited to: Regulatory Compliance (Country Specific), Import License, Customs Harmonized Tariff Codes, Specific Shipping Instructions, Carriers, Insurance, NAFTA Forms, Incoterms, etc.-Work directly with broker on any additional documents/information needed for customs clearance and/or FDA release.-Complete necessary DEA forms to Import/Export controlled substances (DEA 236, 357, 486 forms)- Work with carrier to resolve any issues with damage to product, lost product, or delay in delivery.-Ensure accurate record keeping and maintains import and export documentation/files.- Approve freight bills.- Prepare invoices for freight charges for EXW customers that Siegfried prepaid.-Perform outbound deliveries, invoice, and shipping documents.-Communicates and follows-up with US and overseas customers regarding product availability, status of orders, price quotes, product inquiries, complaints, shipping status, returns, etc.- Coordinate all hazmat shipments for all departments including samples from the lab.- Responsible for handling all returns including raw materials, failing material, intercompany returns, palladium shipments for recovery, and intermediates for all Siegfried sites.-Acts as liaison between CS, QA, and shipping to ensure on-time delivery of product to customers.**Material Movement-**Backup during vacations, absences, during heavy shipping times-Organizes and files all pertinent production documents.-Orders supplies from the warehouse for production.-Enters all raw material usage data for production and wastewater into SAP.-Orders all raw materials/intermediates from the warehouse for use in batch processing.**REQUIRED EDUCATION AND EXPERIENCE-**-An A.S. Degree in Business Administration or equivalent.-A minimum of 1-3 years of experience in customer service.-Experience with the SAP system is a big plus.-Knowledge of cGMP practices a plus.**Your Benefits:**MedicalDentalVision401k w/ matchingGenerous PTO packageAnnual Bonus PotentialEmployee Assistance ProgramFounded in 1873 in Zofingen, Switzerland, Siegfried has grown into a global network of 13 sites across three continents. With a team of more than 3,800 highly skilled professionals, we take the innovations of our pharmaceutical customers to industrial scale and manufacture safe drugs for patients worldwide. As a fully integrated CDMO, Siegfried is one of the few organizations today that can carry out the development and manufacturing of APIs and finished dosage forms under one roof. This unique combination of know-how and experience makes us the most trusted partner in the pharmaceutical industry.### Our purpose drives us to be the strongest teamApplication Submission & Screening: Share your qualifications and enthusiasm through our application process. We review each submission to identify candidates whose skills best match the role. Initial Interview: We’ll explore your background, aspirations, and how you could contribute to our mission and culture. On-Site Interview: If possible, we invite you to meet us in person, connect with future colleagues, and get a feel for our workspace. Offer Stage: Congrats! If selected, you'll receive a detailed offer including compensation, benefits, and the exciting opportunities ahead. Onboarding: After you accept, we’ll guide you through a smooth, tailored onboarding experience to help you settle into your new role. Feedback & Improvement: Your feedback helps us continuously improve and enhance the candidate experience for others. #J-18808-Ljbffr