Overview Your primary objective will be to provide an outstanding level of service by managing customer needs, completing all required tasks effectively + efficiently, ensuring that all supply chain process are seamless. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives. Respond promptly to customer enquiries, issues, complaints, and disputes, providing professional and effective resolutions. Manage and process customer orders accurately in the system, handing over to the warehouse operations team for timely fulfilment. Proactively communicate with customers regarding order status, delays, or any operational issues that arise. Prepare, sort, and maintain operational documents (e.g. cycle count reports, delivery notes, invoices), ensuring accurate data entry and system updates. Coordinate with customers on billing submissions in line with agreed timelines, including preparing supporting documents, monitoring discrepancies in tax invoices, and escalating issues when required. Identify and implement improvements within the customer portfolio to enhance data quality, turnaround times, and overall customer satisfaction. Ensure the company’s compliance with customer contractual obligations, service level agreements (SLAs), and agreed operating procedures. Act as a key liaison between customers and internal teams (warehouse, transport, finance) to ensure smooth day-to-day operations. Job Requirement Experience in customer service, logistics coordination, or 3PL / supply chain operations preferred. Strong communication skills with the ability to manage customer expectations professionally. Comfortable working with order management systems (WMS / ERP) and basic documentation processes. Detail oriented, organized, and able to manage multiple tasks in a fast-paced environment. Good problem-solving skills and the confidence to escalate issues appropriately. Basic understanding of billing, invoicing, and documentation processes is an advantage. Ability to work collaboratively with warehouse and operations teams. Proficient in Microsoft Excel / basic office systems. #J-18808-Ljbffr