A-Line Staffing is now hiring an Customer Service Representative in Piscataway, NJ. The Customer Service Representative would be working for a major company and has career growth potential. This would be full time / 40+ hours per week. If you are interested in this Customer Service Representative position, please contact Mitch at Customer Service Representative Compensation The pay for this position is $30 per hour Benefits are available to full-time employees after 90 days of employment A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates Customer Service Representative Highlights This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs The required availability for this position is M-F 8am to 5pm EST Customer Service Representative Responsibilities ·         Provide order management support for Agilex Fragrances Customers including order entry and allocation of material to orders. ·         Process customer complaints including investigation and resolution. ·         Work cross-functionally across Agilex and customer organizations for appropriate problem resolution. ·         Partner with operations colleagues to arrange for shipments and related transactions. ·         Coordinate order status availability, pricing, and delivery to customers. ·         Proactively communicate supply/delivery issues to assigned customers. ·         Respond to customer inquiries and maintain accounts with updated notes and procedures. ·         Acknowledge, record, and follow-up on customer logistics and quality complaints. ·         Ensure special handling of large and complex customer requirements. ·         Access customer databases to retrieve purchase orders and ensure proper notifications. ·         Communicate customer expectations with various Agilex departments. ·         Handle inquiries in Customer Service Group mailbox and voice mail system. ·         Work with credit and A/R to resolve customer disputes. ·         Communicate pricing information to customers as needed. ·         Identify and resolve incomplete or block status sales orders. ·         Process orders for diverse customer bases and maintain relationships with Agilex sales staff. ·         Provide customers with requested documents as needed. ·         Act as a liaison between customers and internal departments on special requests. ·         Compile and maintain SOP/reports for assigned accounts as needed. ·         Perform other related duties as required in the Customer Service Department.   Customer Service Representative Requirements Bachelor's Degree plus 1 year of comparable business experience preferred. 4 years’ experience in Customer Care/Sales/Logistics related function. Understanding of plant/warehouse systems and procedures, shipping and accounting. Knowledge of Logistics/Operations and its impact on fulfilling customer orders. Extensive customer service experience in chemical/fragrance industry. Customer Service Representative Preferred Qualifications 6+ years as an Customer Service Representative within a fragrance/chemical sales environment If you think this Customer Service Representative position is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting!