Customer Service SpecialistAs influential problem solvers, Customer Service Specialist Offer best in class service and possess a wealth of tire knowledge makes a real difference to our customers. Using your thorough training on U.S. AutoForce products to solve problems and provide support that keeps our customers informed. We're looking for someone who possesses these top traits: communication, results-driven, problem solver, patient, and thinks outside the box. Our call center focuses on wholesale distribution (we don't sell directly to the public).Job ResponsibilitiesActively engage and provide best in class service to our customers nationwideEffectively assess and troubleshoot customer needsUtilize problem solving skills to resolve customer questions and concernsAnalyze customer and warehouse data to determine how many times a day a customer gets delivery, warehouse cut off times, and when product can be shipped to the customerWork in a fast-paced environment to answer high volume of callsProcess customer orders efficiently and in a timely mannerKnowledgeable in 30+ tire brandsResearch and provide information on availability, pricing, and applicationsMay perform special projects or handle specialty areas as assignedPartner with warehouse operations in regard to product logisticsPartner with Operations and Sales to offer customer and product support.Use sound judgement when making decisions and thinking through various scenariosLive our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial SpiritFind A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardizationContinuously learn and develop self professionallySupport corporate efforts for safety, government compliance, and all other company policies & proceduresPerform other related duties as required and assignedQualificationsRequired:Must be at least 18 years of age with a HS Diploma/GED2 years of related customer service experienceAn effective communicator who understands the importance of listening and being empatheticStrong attention to detail and deadlinesProficient use of multiple software programs such as Excel, PowerPoint, Word, and related order management systemsUtilize out of the box thinking to problem solve with customers under diverse situationsAbility to read and interpret data (customer, pricing, availability, etc.)Ability to work and grow in a fast-paced, high-volume call center environmentDivision: U.S. AutoForceU.S. Venture requires that a team member have and maintain authorization to work in the country in which the role is based. In general, U.S. Venture does not sponsor candidates for nonimmigrant visas or permanent residency unless based on business need.U.S. Venture will not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed recruitment Master Service Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, U.S. Venture shall reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of U.S. Venture.U.S. Venture, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic.If you need assistance or an accommodation due to a disability, you may call Human Resources at (920) 739-6101.