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Customer Service Specialist

In Minnesota United States

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Customer Service Specialist   

JOB TITLE:

Customer Service Specialist

JOB TYPE:

Full-time

JOB LOCATION:

St Paul Minnesota United States

JOB DESCRIPTION:

Working Title: Customer Service Specialist

Job Class: Customer Service Specialist

Agency: Health Department

  • Who May Apply: This vacancy is open for bids and for all qualified job seekers simultaneously.
    Bidders will be considered through 2/08/2024.
  • Date Posted: 02/02/2024
  • Closing Date: 02/14/2024
  • Hiring Agency: Minnesota Department Of Health
  • Division/Unit: Facilities Management
  • Work Shift/Work Hours: Day Shift / 8:00 a.
    m.
    - 4:30 p.
    m.
  • Days of Work: Monday - Friday
  • Travel Required: No
  • Salary Range: $18.
    28 - $23.
    95 / hourly; $38,168 - $50,007 / annually
  • Classified Status: Classified
  • Bargaining Unit/Union: 206 - AFSCME Clerical, Council No.
    5
  • Work Area: (AFSCME) Facilities Management
  • FLSA Status: Nonexempt
  • Telework Eligible: No
  • Designated in Connect 700 Program for Applicants with Disabilities: Yes

Make a difference in the lives of Minnesotans.


The work youll do is more than just a job.
Join the talented, engaged, and inclusive workforce dedicated to creating a better Minnesota.


  • This position requires candidates to work onsite Monday-Friday, 8:00 a.
    m.
    4:30 p.
    m.
    ***

Join the Minnesota Department of Health's Facilities Management team in a position designed to provide reception and customer service support in the Freeman Office Building located in St.
Paul, MN and for the Departments of Health, Agriculture, and the Board of Animal Health.
This position acts also as the receptionist for the Ag/Health Lab Building located next door.
This position may also provide backup services for Facilities Management Division service lines in the Metro buildings.


Working as a Customer Service Specialist you will:

  • Provide receptionist support services for all agencies within the Freeman and Lab buildings Monday through Friday between the hours of 8:00 a.
    m.
    - 4:30 p.
    m.
  • Provide general reception and telephone support services.
  • Direct and refer visitors.
  • Present a positive image to employees and the public.
  • Deliver messages and other essential information to employees.
  • Answer the agency's general information line and direct callers to the appropriate agency staff in a courteous and professional manner.
  • Provide administrative support for front desk activities to ensure that front desk goals and objectives are met in a timely, professional, and efficient manner.
  • Serve as the first point of contact for building access in the security system of the Freeman and Lab Buildings.
  • Provide reservation services for conference rooms in the Freeman Building.
  • Perform tasks as assigned by Supervisor in support of team activities or accomplish the goals Freeman/Lab operations.


Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.


Minimum Qualifications

  • Customer service skills sufficient to provide prompt, courteous and accurate information to a variety of customers over the phone, in person and via email.
  • Skill in typing/keyboarding, using Microsoft Work or equivalent software, sufficient to produce documents such as emails and other correspondence in an efficient and timely manner.
  • Data entry skills sufficient to create database records and update entries ina timely manner.
  • Word processing and spreadsheet skills to develop and modify a variety or correspondence, records and reports using software applications (such as.
    MS Word & Excel).
  • Communication/English language skills (written, oral, and ability to read) sufficient to answer phones, read correspondence, and write memos using appropriate professional language.


Preferred Qualifications

  • Experience providing superb customer service to evaluate internal and external customer needs, manage stressful situations, and ensure that customer questions are answered.
  • Experience exercising good judgement as it relates to matters of confidentiality.
  • Ability to manage competing priorities and ensure tasks are completed accurately and efficiently.
  • Ability to work independently in addition to working cooperatively and effectively as part of a team.
  • Ability to carry out oral and/or written instructions and provide instruction to others.
  • Knowledge and experience with a variety of software and office technology systems.
  • Ability to research information, analyze reports and convey pertinent information.
  • Ability to problem solve and use good judgment in daily work.
  • Ability to prioritize workload to meet deadlines with strong attention to detail.
  • Ability to use organizational skills to ensure that admin processes are operating efficiently.


Physical Requirements

  • This position requires occasional lifting of up to 25 pounds of such articles as file boxes.
  • Physical demands include lifting, twisting, standing, sitting, and pulling to perform job duties.


Additional Requirements

This position requires successful completion of a background check and employment reference check.


How To Apply

Select Apply for Job at the top of this page.
If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.
mn.
us.
For additional information about the application process, go to http://www.
mn.
gov/careers.


If you have questions about the position, contact Amy Winters at amy.
winters@state.
mn.
us or 651-201-5617.


To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Amy Winters at amy.
winters@state.
mn.
us.


If you are an individual with a disability and need an accommodation for an interview, you may contact the Department of Health ADA Coordinator at

health.
hr.
ada@state.
mn.
us

About Health Department

Come and work for one of the best public health systems in the nation and you will contribute to our mission to protect, maintain, and improve the health of all Minnesotans.
We are working hard to achieve our vision for health equity in Minnesota, where all communities are thriving, and all people have what they need to be healthy.
Our collaborative, mission-driven work environment is a major factor in promoting a high level of employee health awareness, employee longevity and job satisfaction.


Why Work for Us

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve.
The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.


A recent engagement survey of State of Minnesota employees found:

  • 95% of employees understand how their work helps achieve their agencys mission
  • 91% of employees feel trusted to do their jobs
  • 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
  • 87% of employees report flexibility in their work schedule

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony.
As an employee, your benefits may include:

  • Public pension plan
  • Training and professional development
  • Paid vacation and sick leave
  • 12 paid holidays each year
  • Paid parental leave
  • Low-cost medical and dental coverage
  • Prescription drug coverage
  • Vision coverage
  • Wellness programs and resources
  • Employer paid life insurance
  • Short-term and long-term disability
  • Health care spending and savings accounts
  • Dependent care spending account
  • Tax-deferred compensation
  • Employee Assistance Program (EAP)
  • Tuition reimbursement
  • Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.


AN EQUAL OPPORTUNITY EMPLOYER

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers.
The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.


We will make reasonable accommodations to all qualified applicants with disabilities.
If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.
mn.
us and indicate what assistance is needed.

Position Details

POSTED:

EMPLOYMENT:

Full-time

SALARY:

23.95 per year

SNAPRECRUIT ID:

S-1707245641-f52703d571226664baa13e6694c40ecf

LOCATION:

Minnesota United States

CITY:

St Paul

Job Origin:

jpick2

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In Dallas Fort Worth
Aug 19, 2017 9am-6pm
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Working Title: Customer Service Specialist

Job Class: Customer Service Specialist

Agency: Health Department

  • Who May Apply: This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 2/08/2024.
  • Date Posted: 02/02/2024
  • Closing Date: 02/14/2024
  • Hiring Agency: Minnesota Department Of Health
  • Division/Unit: Facilities Management
  • Work Shift/Work Hours: Day Shift / 8:00 a.m. - 4:30 p.m.
  • Days of Work: Monday - Friday
  • Travel Required: No
  • Salary Range: $18.28 - $23.95 / hourly; $38,168 - $50,007 / annually
  • Classified Status: Classified
  • Bargaining Unit/Union: 206 - AFSCME Clerical, Council No. 5
  • Work Area: (AFSCME) Facilities Management
  • FLSA Status: Nonexempt
  • Telework Eligible: No
  • Designated in Connect 700 Program for Applicants with Disabilities: Yes

Make a difference in the lives of Minnesotans.

The work youll do is more than just a job. Join the talented, engaged, and inclusive workforce dedicated to creating a better Minnesota.

  • This position requires candidates to work onsite Monday-Friday, 8:00 a.m. 4:30 p.m.***

Join the Minnesota Department of Health's Facilities Management team in a position designed to provide reception and customer service support in the Freeman Office Building located in St. Paul, MN and for the Departments of Health, Agriculture, and the Board of Animal Health. This position acts also as the receptionist for the Ag/Health Lab Building located next door. This position may also provide backup services for Facilities Management Division service lines in the Metro buildings.

Working as a Customer Service Specialist you will:

  • Provide receptionist support services for all agencies within the Freeman and Lab buildings Monday through Friday between the hours of 8:00 a.m. - 4:30 p.m.
  • Provide general reception and telephone support services.
  • Direct and refer visitors.
  • Present a positive image to employees and the public.
  • Deliver messages and other essential information to employees.
  • Answer the agency's general information line and direct callers to the appropriate agency staff in a courteous and professional manner.
  • Provide administrative support for front desk activities to ensure that front desk goals and objectives are met in a timely, professional, and efficient manner.
  • Serve as the first point of contact for building access in the security system of the Freeman and Lab Buildings.
  • Provide reservation services for conference rooms in the Freeman Building.
  • Perform tasks as assigned by Supervisor in support of team activities or accomplish the goals Freeman/Lab operations.

Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.

Minimum Qualifications

  • Customer service skills sufficient to provide prompt, courteous and accurate information to a variety of customers over the phone, in person and via email.
  • Skill in typing/keyboarding, using Microsoft Work or equivalent software, sufficient to produce documents such as emails and other correspondence in an efficient and timely manner.
  • Data entry skills sufficient to create database records and update entries ina timely manner.
  • Word processing and spreadsheet skills to develop and modify a variety or correspondence, records and reports using software applications (such as. MS Word & Excel).
  • Communication/English language skills (written, oral, and ability to read) sufficient to answer phones, read correspondence, and write memos using appropriate professional language.

Preferred Qualifications

  • Experience providing superb customer service to evaluate internal and external customer needs, manage stressful situations, and ensure that customer questions are answered.
  • Experience exercising good judgement as it relates to matters of confidentiality.
  • Ability to manage competing priorities and ensure tasks are completed accurately and efficiently.
  • Ability to work independently in addition to working cooperatively and effectively as part of a team.
  • Ability to carry out oral and/or written instructions and provide instruction to others.
  • Knowledge and experience with a variety of software and office technology systems.
  • Ability to research information, analyze reports and convey pertinent information.
  • Ability to problem solve and use good judgment in daily work.
  • Ability to prioritize workload to meet deadlines with strong attention to detail.
  • Ability to use organizational skills to ensure that admin processes are operating efficiently.

Physical Requirements

  • This position requires occasional lifting of up to 25 pounds of such articles as file boxes.
  • Physical demands include lifting, twisting, standing, sitting, and pulling to perform job duties.

Additional Requirements

This position requires successful completion of a background check and employment reference check.

How To Apply

Select Apply for Job at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

If you have questions about the position, contact Amy Winters at amy.winters@state.mn.us or 651-201-5617.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Amy Winters at amy.winters@state.mn.us.

If you are an individual with a disability and need an accommodation for an interview, you may contact the Department of Health ADA Coordinator at

health.hr.ada@state.mn.us

About Health Department

Come and work for one of the best public health systems in the nation and you will contribute to our mission to protect, maintain, and improve the health of all Minnesotans. We are working hard to achieve our vision for health equity in Minnesota, where all communities are thriving, and all people have what they need to be healthy. Our collaborative, mission-driven work environment is a major factor in promoting a high level of employee health awareness, employee longevity and job satisfaction.

Why Work for Us

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:

  • 95% of employees understand how their work helps achieve their agencys mission
  • 91% of employees feel trusted to do their jobs
  • 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
  • 87% of employees report flexibility in their work schedule

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

  • Public pension plan
  • Training and professional development
  • Paid vacation and sick leave
  • 12 paid holidays each year
  • Paid parental leave
  • Low-cost medical and dental coverage
  • Prescription drug coverage
  • Vision coverage
  • Wellness programs and resources
  • Employer paid life insurance
  • Short-term and long-term disability
  • Health care spending and savings accounts
  • Dependent care spending account
  • Tax-deferred compensation
  • Employee Assistance Program (EAP)
  • Tuition reimbursement
  • Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us and indicate what assistance is needed.


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