Customer Service Specialist

Customer Service Representative, providing exceptional support to clients through a high-volume contact center environment. You'll handle account inquiries, process transactions, resolve issues, and deliver accurate information while maintaining a strong customer experience.ResponsibilitiesHandle inbound and outbound customer calls professionally and efficiently.Research and resolve customer inquiries, documenting interactions in CRM systems.Process ACH transfers, wire transfers, stop payments, and account maintenance requests.Provide accurate account and transactional information.Identify customer needs and deliver effective solutions.Maintain knowledge of banking products, systems, and procedures.Qualifications1+ years of banking, financial services, or financial institution experience.2+ years of high-volume call center experience.Familiarity with CRM systems, ACHs, wire transfers, investments, and banking terminology.Proficiency with Microsoft Outlook and Teams.Strong communication, customer service, and problem-solving skills.Ability to multitask, navigate multiple systems, and work both independently and collaboratively.High school diploma or equivalent required; college degree not required.Rate: $20/HR5 days a week onsite