Position Details
Customer Service Specialist Apply
Job Description
MOTER Technologies, Inc. (“MOTER”) is unlocking the world of connected vehicle data to power innovative products and services for the automotive, mobility, and insurance industries. Our edge-computing-based advanced data analytics and software platform transforms vehicle data into actionable insights that drive the next generation of driver scoring, risk analytics, and insurance solutions.
MOTER is modernizing the insurance industry by equipping insurers with real-time vehicle insights to enhance underwriting, streamline claims, and improve risk assessment. To drive this transformation, MOTER is building white-labeled insurance products for some of the most recognized brands in the automotive industry. These offerings leverage the full suite of MOTER’s connected vehicle data solutions—including next-generation telematics and claims visualization tools—bridging the gap between automakers and insurers, accelerating innovation, and delivering measurable value across the mobility ecosystem.
Job OverviewThe Customer Service Specialist provides exceptional support to both policyholders and agents while assisting with entry-level underwriting tasks. This role ensures accurate policy handling, timely responses, and effective communication across customers, agents, and internal teams. The ideal candidate is Property & Casualty licensed, highly organized, detail-oriented, and capable of balancing customer service excellence with operational and underwriting responsibilities.
This position reports to the Manager, Customer Service.
Essential Functions
- Deliver exceptional customer service via phone, email, and other communication channels, assisting agents and customers with inquiries related to policies, billing, and endorsements.
- Serve as a primary resource for policyholders and agents, addressing complex inquiries related to coverage, policy terms, and endorsements; analyze issues thoroughly and collaborate with underwriting or management as needed.
- Support insurance agents with inquiries, policy submissions, and documentation requests.
- Assist underwriters with entry-level tasks, including reviewing applications, verifying information, and preparing documentation to support underwriting decisions.
- Maintain complete and accurate records within CRM and policy administration systems.
- Ensure compliance with company policies, procedures, and applicable state and federal insurance regulations.
- Support internal teams through workflow coordination and participation in process improvement initiatives.
- Perform other related duties as assigned.
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
- Minimum of 4+ years of experience in customer service, administrative support, or insurance operations.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Strong communication, organizational, and multitasking skills.
- Detail-oriented with strong problem-solving abilities.
- Legal authorization to work in the United States without sponsorship.
Preferred Qualifications
- Property & Casualty insurance license.
- Experience with Guidewire.
- Working knowledge of insurance terminology and regulations.
Office Location
- Torrance, CA - Hybrid (Tuesday and Thursday in office).
Compensation
- For California based hires, the annual salary range is $66,000 – 85,000 depending on experience.
- FLSA Job Status is a Non-Exempt.
Benefits of Working with Us
- Comprehensive benefits package including medical, dental, and vision coverage; basic life and long-term disability insurance; Health Savings Account (HSA); Flexible Spending Account (FSA); generous paid time off and holiday pay; and a 401(k) with company match.
- On-demand mental health and medical support through Teladoc.
- Complimentary catered office lunches.
- Flexible office hours to support work-life balance.
- A collaborative culture where your input directly impacts the product and company trajectory.
- A health and wellness-focused work environment with team social events.
- Business casual dress code.
EEO/AA/M/F/Vet/Disability Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
For accommodation or special assistance in applying for a posted position, please contact our Human Resources department at (424)322-9518.
