Customer Support Specialist $17-18.00 per hour plus BenefitsMonday to Friday 8am to 5:00pm -onsiteNational Transportation and Logistics firm hiring a new team member in the Vandalia Illinois area.The position of Customer Service Representative will have primary responsibility to provide high-level support by assisting customers, both internal and external, and providing accurate data entered in all necessary systems.Must Haves:2 plus years of Administrative and Customer/Vendor support in a fast paced environmentStrong Typing/Data entry skills with 10KeyMicrosoft Outlook and Excel proficient a mustTransportation/Freight/Logistics experience a plus!Monitor customer emailsAnswer and transfer phone calls to the appropriate departmentAssist customers with freight updatesReporting for customersConfirming destination and bill-to informationDocumentation reporting for all customers (DO/BL) Principal Duties and Responsibilities:· Manage heavy call and email volume in a professional and timely manner· Administer elevated service programs including customer reporting and communication processes for specific customers· Assists internal and external customers with information or document requests· Partners with the sales team to meet and exceed customer service expectations· Assists in maintaining and monitoring electronic data for customers· Operates inventory control, word processing, and spreadsheet applications for customers· Generates correspondence to secure additional customer information to resolve customer disputes