Join our Quality Assurance team as the vital link between customers, manufacturers, and platforms. Perfect for those with a warehouse or retail background looking for an office/distribution career. Connect with customers by phone and email. Manage damaged goods, document returns, and ensure quality standards. Pay: $24–$25/hr. Apply today! Salary: $49,000 - $52,000 per year Shift: First Work hours: 8 AM - 5:30 PM Education: Associate Responsibilities RMA Management: Handle 10–12 packages daily, documenting damages, missing parts, and filing necessary reports. Communication: Act as the primary liaison between customers and manufacturers via phone and email to resolve return issues. Compliance & Metrics: Maintain high standards for aerospace certification, including managing Certificates of Compliance and internal quality metrics. Departmental Coordination: "Babysit" the receiving department to ensure inbound goods meet quality standards before they are processed. Data Entry: Utilize EPDS Axiom software and Microsoft Excel to track inventory, damages, and return statuses. Skills Quality Assurance Follow-up Active Listening Telephone Etiquette Empathy ERP Quality Control Adapting to Change Typing Skills Basic Software Skills Customer Service Customer Relations Customer support CUSTOMER ORDERS/SALES Customer Relationship Management Supervising Leading Providing Feedback Qualifications Years of experience: 1 year Experience level: Entry Level Experience Entry Level 1 year Education Associates (required) Equal Opportunity Employer Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact . Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. #J-18808-Ljbffr