Position: Customer Service Specialist

Duration: 6+ months

Location: Wyandanch, NY

Payrate: $25/hr on w2

Work Hours: M-F 8am to 5pm

Job Description:

Position Summary:

Duties & Responsibilities:

• Ensure availability of up to date and accurate Customers and items information including pricing (master data) to allow for an efficient and accurate order and invoicing process at all times.
• Process Customers orders (via e-mail, fax, EDI), including verifying details (items, prices, quantities, delivery date) in line with predefined processes and timelines, all through confirmation and invoicing.
• Follow through with all Customer issues that arise ensuring prompt and efficient resolution. Handle Customer inquiries, requests, and complaints.
• Coordinate and communicate with internal interfaces in all Customer-related matters, in particular Customers orders (sales, accounting, logistics, manufacturing, quality).
• Prepare monthly commissions for brokers and submit to responsible Account Manager for approval prior to payment.
• Prepare and organize shipment of samples according to instructions of the responsible Account Manager.
• Archive related files and documents.
• Prepare necessary documentation incl. certificates for export.
• Supports with the collection of open Accounts Receivables.
• Other tasks in accordance with business needs, as instructed by the supervisor.

Qualifications/Minimum Requirements:

• 3 to 5 years of experience in a manufacturing setting; experience in the food industry preferred.
• Bilingual in English and Spanish.
• Previous experience in Consumer Goods (CPG) preferred.
• High School or equivalent experience.
• Proficiency with ERP systems and QuickBooks is a plus.
• Excellent written and verbal communication skills, including active listening.
• Detail-oriented with a proactive approach to handling customer requests.
• Service-oriented with the ability to resolve customer grievances effectively.
• Proficient in Microsoft Office; ability to learn new software.
• Ability to work in a fast-paced environment and handle multiple tasks under pressure.

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift to 15 pounds occasionally.

English speaking and understanding required for safety purposes: Yes