Customer Service Supervisor

Customer Service SupervisorSerenity is at the forefront of healthcare technology, offering groundbreaking treatments like TMS and Ketamine to help patients overcome mental health challenges. Our mission is to provide hope and healing through innovative, evidence-based approaches. We are seeking a dedicated Customer Service Supervisor to lead our team in delivering exceptional support to those in need.As a Customer Service Supervisor at Serenity, you will play a crucial role in guiding and supporting our team of Customer Service Representatives. Your leadership will ensure that our patients receive the highest standard of care and compassion as they navigate their healing journey. If you are a patient, dependable leader with a passion for problem-solving and empathy, this is the role for you.Trigger Warning: This role involves working with patients who may be experiencing severe mental health challenges, including trauma and suicidal thoughts. Support and sensitivity are crucial.ResponsibilitiesSupervise, mentor, and train Customer Service RepresentativesMonitor team performance, manage workflows, and handle escalated patient issues to maintain operational efficiency and complianceAssist with complex patient interactions, coordinating with clinics to ensure seamless patient care and satisfactionWork closely with other departments to ensure cohesive and effective patient support and service deliveryQualificationsHigh School Diploma/GED requiredA minimum of 1-2 years of experience in a supervisor role, call center preferredStrong leadership and team management skillsExcellent verbal and written communication skills, with a strong patient-first mindsetSkilled in de-escalation techniquesProblem-solving abilities and a passion for making a meaningful differenceBenefitsAccelerated career growth opportunities with clear advancement pathwaysComprehensive insurance benefits (Medical, Dental, Vision) and 401K10 PTO days and 10 holidays annuallyEmployee access to Serenity's cutting-edge treatment optionsIf you are ready to lead a team that makes a significant impact on patients' lives and are committed to excellence in customer service, apply today to become a Customer Service Supervisor at Serenity. Together, we can make a difference.