Customer Service SupportImperial Dade, a leading North American distributor, has a Customer Service Support role available in Hazelwood, MO! Join a strong and continuously evolving team that helps our business grow. If you're looking for your next opportunity, Imperial Dade is a great place to take that next step.This Customer Service role will interact with customers to provide information in response to customers' inquiries, concerns, and requests about our products and services.The schedule for this position is Monday through Friday from 7:30 am until 4:00 pm.You will:Answer customers' calls in a prompt, friendly, and professional manner.Interface with customers by telephone, electronically, or face-to-faceAssist with delivery challenges and customer returnsOptimize fill rates by providing substitutions for out-of-stock or discontinued itemsWhen necessary, escalate customer information, problems/needs, and requests to the customer service manager.You have:High school diploma, GED, or equivalent2 years of customer service experienceProficiency in MS Office and familiarity with using other software2 years of data entry experienceExcellent communication skillsAn outgoing personality, eager attitude to help othersWe offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.MASSACHUSETTS APPLICANTS: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.