Russell Tobin's client is hiring a Customer Service Technical Support in Wayzata, MN

Employment Type: Contract

Location: Onsite (to transition into Hybrid) - Wayzata, MN 55391

Schedule: Monday-Friday 8am-5pm

*Must be flexible to start as early as 7am for meetings when needed

Pay rate: $25-$27/hr

Responsibilities:

• Transfer, update, and manage tickets within internal systems
• Ensure accurate documentation and tracking of ticket activity
• Support internal IT processes and workflows
• Collaborate with team members to ensure timely resolution and routing of tasks
• Utilize Microsoft Office tools (Word, Excel, Outlook) for reporting and documentation
• Follow established procedures and maintain data accuracy
• Participate in on-the-job training and skill development
• Maintain communication with internal teams as needed (no customer-facing duties)

Requirements:

• High school diploma, secondary education, or equivalent required
• Minimum of 2 years of related work experience
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.)
• Experience using ticketing or case management systems preferred
• Strong attention to detail, organization, and ability to manage multiple tasks in a fast-paced environment
• Excellent communication and problem-solving skills

PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.