Customer Service

Healthcare Associate / Customer Service IIRussell Tobin | Tempe, AZPay Rate: $20.22/hourContract: 4 months, with possibility of extension or permanent conversionStart Date: December 7Schedule: Full-time, 40 hours/weekTraining: 3 weeks, Monday–Friday, 8:00 AM–4:30 PMWork Location: Onsite – Tempe, AZJob OverviewRussell Tobin is seeking Healthcare Associates / Customer Service II Representatives to support a healthcare scheduling and patient services team in Tempe, AZ.In this role, you will handle inbound calls from patients, assist with medical appointment scheduling, process service requests, and direct inquiries to the appropriate departments. The ideal candidate has strong communication and customer service skills, attention to detail, and the ability to navigate multiple computer systems in a fast-paced environment.Healthcare experience is preferred but not required. Candidates with customer service, call center, contact center, scheduling, or administrative experience are encouraged to apply.Key ResponsibilitiesAnswer inbound calls and assist patients with appointment scheduling and general inquiries.Provide professional, courteous, and accurate customer service.Process patient requests and document communications in internal systems.Route calls and requests to the appropriate departments or resources.Navigate multiple computer systems while handling customer interactions.Follow established procedures, workflows, and communication guidelines.Handle confidential patient information appropriately.Maintain accuracy and efficiency in a high-volume call center environment.Basic QualificationsAt least 6 months of customer service or contact center experience OR 1 year of patient-facing experience.Basic computer skills and ability to navigate multiple systems.Strong verbal and written communication skills.Excellent attention to detail and accuracy.Ability to follow established procedures and workflows.Comfortable handling a high volume of inbound calls.Ability to work onsite in Tempe, AZ.Flexibility to work assigned shifts, including potential nights, weekends, and holidays.Training & ScheduleThree weeks of mandatory paid training.Training hours: Monday–Friday, 8:00 AM–4:30 PM.Candidates must be available for the entire training period.Following training, employees must be available to work their assigned schedules.Multiple shift options may be available, including early morning and later shifts.Most schedules are Monday–Friday, with some positions potentially requiring weekend availability.Preferred ExperienceCandidates with backgrounds in the following roles are encouraged to apply:Customer Service RepresentativeCall Center RepresentativeContact Center RepresentativePatient Services RepresentativeAppointment SchedulerScheduling CoordinatorPatient CoordinatorFront Desk RepresentativeCustomer Support RepresentativeAdministrative Support RepresentativeImportant: Healthcare experience is a plus, but it is not required. We welcome candidates with strong customer service and call center backgrounds who are comfortable working with computers and handling patient inquiries.For workers in the United States, Pride Global and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.Applicant Privacy DisclosureWe collect personal information from applicants during the recruiting, pre-offer, and offer process.During the recruiting, pre-offer process and offer process, we may collect the following categories of personal information:Identifiers, such as name, address, and email address.Professional and Employment-Related Information, such as resume, work history, education, and qualifications.Information Voluntarily Provided by You in connection with the recruiting and pre-offer process.Sensitive Personal Information, where legally permitted and necessary, such as Social Security number and date of birth.Personal information is collected and used for the following business purposes: evaluating qualifications and eligibility for employment; communication regarding the recruitment and application process; verifying eligibility for employment; and complying with applicable legal, regulatory, and contractual obligations.Personal information is collected and used only as necessary, and we are committed to data minimization, privacy, and providing equal employment opportunities. We are an international organization, and personal information may be accessed or processed by authorized personnel or service providers located outside the United States, subject to appropriate safeguards. We restrict use and access to personal information to authorized personnel and service providers with confidentiality and data security obligations. We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure.For information about our privacy practices, please review our Privacy Policy at:If you do not consent to the collection of such personal information, please advise us immediately in writing atEqual Employment OpportunityPride Global and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.Fair Chance EmploymentPride Global and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.AccommodationsWe are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.