Customer Service Thai URGENT with FX background Apply
EBC Financial Group a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020, our company has experienced rapid growth. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok and more. At EBC, integrity, respect, and youth are our core values. The right candidate will have the opportunity to work with experienced professionals and be part of a dynamic and innovative team. Join us on our mission to create value for our clients and become a trusted partner in the global financial market.
Job Summary: As a Customer Service Officer, you will play a crucial role in ensuring customer satisfaction and loyalty by providing exceptional service and resolving inquiries or issues. You will be the first point of contact for customers and must demonstrate excellent communication skills, empathy, and problem-solving abilities. This position requires a customer-centric approach and the ability to work collaboratively with other departments to meet customer needs.
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information about products, services, and company policies.
- Assist customers in navigating and using our products/services.
- Investigate and resolve customer complaints or issues in a timely and efficient manner.
- Collaborate with other departments to address complex problems and ensure a positive resolution.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Prepare reports on customer feedback and escalate recurring issues to the appropriate teams.
- Stay informed about product updates, features, and industry trends to provide relevant information to customers.
- Conduct product demonstrations and educate customers on the use of our offerings.
- Proactively provide customers with information and resources to enhance their understanding of our products/services.
- Offer guidance on troubleshooting common issues and prevent recurring problems.
- Collaborate with sales, marketing, and technical support teams to ensure a seamless customer experience.
- Provide valuable insights from customer interactions to contribute to product/service improvements.
- Participate in quality assurance initiatives to ensure consistency and excellence in customer service delivery.
- Identify areas for improvement and recommend process enhancements.
Requirements
- Bachelor's Degree in any field.
- Proven experience in a customer service or related role
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to work in a fast-paced environment and handle high call volumes.
- Familiar with customer relationship management (CRM) software is an advantage.
- Customer-focused with a positive attitude and empathy.
- Please note this role is operating in shift hours
