We are hiring a Customer Services Inbound 1 (Bilingual) for one of our clients in Mercerville, NJ.

Job Description:

• Answer incoming calls from applicants, beneficiaries and the general public regarding DoAS programs.
• Provide accurate information in response to caller questions.
• Completes online application for callers over the phone.
• Research individual callers' records to confirm status.
• Provide detailed instructions of documentation needed.
• Mail, email or fax requested standard office documents to callers.
• Enter information into a call-tracking system to be referred to specific units for reply.
• In addition, they have assisted in the training and responding to questions from new employees.
• Provides information to customers regarding department/agency programs and services and the requirements of licensure, certification, and other authorizations
• Answers questions, explains rules, regulations, policies and procedures, clarifies forms, provides instruction and direction in the completion of applications, and resolves issues and problems
• Requests information from customers to determine their needs, or purpose of visit
• Verifies the completeness and accuracy of information on forms and applications
• Conducts information searches in electronic or manual file systems
• Ability to read, writes, speak, understand, or communicate in English sufficiently to perform the duties of this position.

Education required:

• High School Diploma

Woking hours:

• 8:30 am to 4:30 pm
• Lunch Duration: 1 Hour Unpaid.

About Us:

We are specialized in recruiting and deliver the best professional talent of industry and we are committed to deliver best experience for our clients and job seekers. With over two decades of experience in the recruitment industry, we proudly help you to find the next job that matches your professional skills. Our team understands your needs or requirement before starting the recruitment, that enables to find the high quality of talent with high success rate of talent delivery, keeps us continue to be the best in the industry. By responding to this job posting, you are consenting to receive text/SMS messages from us. Thank you.