Job Title: Customer Solutions Representative

Job Duration: 18 months

Job Location: Tulare, CA 93274

Schedule/ Shift:

• Tuesday Thursday: 8:00 am 5:00 pm (1-hour lunch)
• Event Days: 9:30 am 6:30 pm (1-hour lunch)
• Occasional Monday/Friday shifts for special events (with advance notice)

Hours per week: 24

Job Responsibilities:

Front Desk & Visitor Support

• Greet and assist visitors upon arrival
• Provide basic technical support for conference and training rooms
• Communicate with vendors, customers, and staff
• Provide general customer service
• Maintain and uphold EEC's mission, values, policies, procedures, and principles

• Coordinate logistics and set up for workshops and meetings
• Assist instructors and internal teams with administrative tasks
• Support registration, attendance, and customer inquiries
• Provide support to customers before, during, and after workshops and events

• Support building operations and maintenance
• Organize operational documents and support document development
• Submit facility maintenance requests
• Order and manage supplies

• Set up & assist team with equipment demonstrations, tours, and consultations.
• Assist with scheduling and coordinating tours

• Monitor and assist all reservations for lending programs
• Prepare and package equipment based on reservations
• Support program pick-up and drop off at the EEC
• Keep accurate loan records

• High School Diploma

• Bilingual (English/Spanish)
• Proficiency in Microsoft Office and internet-based applications
• Strong customer service and communication skills
• Ability to multitask and prioritize
• Attention to detail and organizational skills