Position Details
Customer Solutions Representative Apply
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide.
Job Title: Customer Solutions Representative 1
Location: Tulare, CA, 93274
Duration: 18 Months
Job Type: Temporary Assignment
Work Type: Onsite
Shift: 8:00 am - 5:00 pm (Monday-Friday)
Job Description:
- As the Front Desk Customer Service Representative at the Energy Education Center, you'll be the welcoming face of our facility, ensuring every visitor's experience is positive and memorable. With flexible hours, you'll create a friendly and efficient environment for guests and staff, manage our innovative tool and induction lending libraries by assisting users with checkouts and returns, and support hands-on training sessions and equipment demonstrations by preparing materials and assisting our expert team.
- You'll also play a key part in keeping our workplace safe, organized, and running smoothly, while providing helpful, on-the-spot support to customers with questions about their billing or energy services. T
- his is a role where your people skills, adaptability, and enthusiasm will shine-making the work both rewarding and enjoyable.
KEY RESPONSIBILITIES
Front Desk & Visitor Support
- Greet and assist visitors upon arrival
- Provide basic technical support for conference and training rooms
- Communicate with vendors, customers, and staff
- Provide general customer service
- Maintain and uphold EEC's mission, values, policies, procedures, and principles
Workshop & Event Support
- Coordinate logistics and set up for workshops and meetings
- Assist instructors and internal teams with administrative tasks
- Support registration, attendance, and customer inquiries
- Provide support to customers before, during, and after workshops and events
Facilities & Operations
- Support building operations and maintenance
- Organize operational documents and support document development
- Submit facility maintenance requests
- Order and manage supplies
Tours and Demo support:
- Set up & assist Client team with equipment demonstrations, tours, and consultations.
- Assist with scheduling and coordinating tours
Lending Program Support:
- Monitor and assist all reservations for lending programs
- Prepare and package equipment based on reservations
- Support program pick-up and drop off at the EEC
- Keep accurate loan records
REQUIRED QUALIFICATIONS
- High School Diploma
DESIRED QUALIFICATIONS/EXPERIENCE
- Bilingual (English/Spanish)
- Proficiency in Microsoft Office and internet-based applications
- Strong customer service and communication skills
- Ability to multitask and prioritize
- Attention to detail and organizational skills
TekWissen Group is an equal opportunity employer supporting workforce diversity.
