MW Partners is currently seeking a Customer Solutions Representative to work for our client who is a well-known leading utilities company.

Responsibilities and duties:

• General knowledge of Company and department policies, procedures, rules, rates, and tariffs and customer programs.
• Typically possesses zero to three years experience resolving problems for customers and answering customer questions regarding Company programs, policies, and procedures.
• Under direct supervision, processes incoming orders.
• Receives, evaluates, and answers customer inquiries (phone or correspondence) in a timely manner. Works within established guidelines.

Requirements

• High School Diploma
• Must have MS Office (Word, Excel, Outlook, PowerPoint) experience - basic level
• Must also have basic level experience in mail sorting, printing, scanning, schedule appointments, answering phones.

Desired Skills

• Bilingual (English/Spanish)
• Proficiency in Microsoft Office and internet-based applications
• Strong customer service and communication skills
• Ability to multitask and prioritize
• Attention to detail and organizational skills

For a confidential discussion or to find out more, contact Snehita on (909) 258-9327 or apply now.