Position Details
Customer Success Coordinator Apply
Job Description
Job Description
ABR is recruiting for a Customer Success Coordinator for a company in Stevens Point, Wisconsin.
Benefits:
***This is an ON-SITE position.
Position Overview:
The Customer Success Coordinator will be responsible for managing customer relationships and ensuring a seamless customer experience from pre-purchase through order phases. This role requires exceptional communication and organizational skills, as you will be the key point of contact between internal departments and external customers. The ideal candidate will have strong CRM management skills, a keen eye for detail, and the ability to extract, analyze, and manage data from multiple data sources to ensure our internal efforts align to customer needs and changes.
Customer Success Coordinator Qualifications:
Benefits:
- Competitive salary with performance-based incentives.
- Comprehensive benefits package (health, dental, vision, 401k).
- Opportunities for professional growth and development.
***This is an ON-SITE position.
Position Overview:
The Customer Success Coordinator will be responsible for managing customer relationships and ensuring a seamless customer experience from pre-purchase through order phases. This role requires exceptional communication and organizational skills, as you will be the key point of contact between internal departments and external customers. The ideal candidate will have strong CRM management skills, a keen eye for detail, and the ability to extract, analyze, and manage data from multiple data sources to ensure our internal efforts align to customer needs and changes.
Customer Success Coordinator Qualifications:
- Associate’s degree in Business, Communications, or a related field (or equivalent experience).
- 2+ years of experience in customer service, account management, or a similar role, preferably in a manufacturing or OEM environment.
- Proficiency with CRM systems (Salesforce, ZoHo, HubSpot, etc.), ERP systems and Microsoft Office Suite, especially Excel.
- Strong skills in data analysis, with the ability to extract, manage, and interpret complex data sets.
- Excellent interpersonal and communication skills, both written and verbal, with the ability to build strong relationships with internal and external customers.
- Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously.
- Ability to work independently and in a team environment, demonstrating problem-solving skills and a proactive approach.
- Experience in a manufacturing industry.
- Familiarity with order fulfillment processes and product development.
- Experience identifying and resolving data discrepancies in order systems or spreadsheets.
