Job Description: Customer Success Manager

Company: EL-Cor Industries, Inc.

About EL-Cor Industries:

EL-Cor Industries is a family-owned business with a rich history spanning 30 years in the distribution of Industrial, MRO, & Fleet Maintenance product solutions for professionals. Since 1993, we have been dedicated to providing personalized service that brings exceptional value to our customers.

Job Openings:

Number of Openings: 2

Job Responsibilities:

• Act as the primary point of contact for customers, ensuring they receive top-tier service and support.
• Develop and maintain strong relationships with key accounts to foster customer loyalty and satisfaction.
• Identify customer needs and work closely with internal teams to address those needs effectively.
• Provide training and onboarding support to new customers, helping them fully utilize our products and solutions.
• Monitor and analyze customer feedback to identify trends and areas for improvement in our services.
• Collaborate with sales and marketing teams to drive customer engagement initiatives.
• Ensure timely resolution of customer inquiries and issues, maintaining a high level of customer satisfaction.
• Prepare regular reports on customer success metrics, providing insights to management on customer health and retention strategies.

Essential Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• Exceptional communication and interpersonal skills, with a strong ability to build relationships.
• Proficient in using CRM software and MS Office Suite.
• Strong problem-solving abilities and a results-driven attitude.
• Ability to work independently as well as in a team environment.

Desired Experience:

• Minimum of 1 year of experience in customer success, account management, or a related field.
• Experience in the industrial or MRO sectors is a plus.
• Demonstrated success in managing and enhancing customer relationships.

Salary & Benefits:

Salary Type: Annual

Salary: Competitive, based on experience

• Comprehensive health insurance package
• 401(k) plan with company matching
• Paid time off and holidays
• Opportunities for professional development and career advancement
• Friendly and supportive work environment in a family-owned business culture

How to Apply:

If you meet the qualifications and are interested in joining our team, please submit your resume and cover letter to [email_address] with "Customer Success Manager Application" in the subject line.

EL-Cor Industries, Inc. is an equal opportunity employer and welcomes applicants from all backgrounds to apply.