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Customer Success Specialist

In Pennsylvania United States

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Customer Success Specialist   

JOB TITLE:

Customer Success Specialist

JOB TYPE:

Full-time

JOB LOCATION:

Telford Pennsylvania United States

JOB DESCRIPTION:

Sales Support (Remote) - Draeger, Inc.
- Job-ID V000008653
Telford
Vollzeit

The Job Responsibilities
  • Create quotations for Capital Equipment purchases.
    This includes researching applicable promotions & corporate account affiliations, obtaining approvals and making revisions to existing quotes.
  • Enter capital equipment orders for specific product lines sold by Draeger.
    This includes reviewing the purchase order to ensure accuracy against quote, interacting with Accounting regarding credit issues and other issues, as needed.
    Liaise with global and/or regional Order Management team on confirmation of delivery dates to customer.
    Create commission credit requests, if applicable.
  • Perform single point of sales administrative support for major accounts in assigned territory.
    Examples of key accounts may include, but are not limited to, an account with up to 4 modalities/segments, a large OEM, etc.
  • Process change orders, adding parts to previously shipped orders or creating RMAs for return of incorrect parts that were shipped to the customer, interacting with other departments to obtain required approvals, updating the Account Executive/Regional Sales Manager, or any other party involved with the transaction.
  • Purchase product from vendors.
    This includes creating a purchase order with reference to a purchase requisition, creating a purchase order for outside vendors for products or services needed by project managers, changing pricing and dates when confirmation of the purchase order is received, receiving product against the purchase order and approving payment.
    Advising Account Executives/Regional Sales Managers of status of purchase order.
  • Monitor and manage active orders including all backlog activities, inquiries pertaining to delivery dates, transportation, etc.
    and management and monitoring of external providers, follow up and update of field Sales.
  • Act as proxy to co-workers in case of absence.
    Collaborate with Lead CSS on product changes, marketing info and promotions to ensure full knowledge.
  • Manage workflow for contracts working with Sales and Legal to ensure accurate and timely submissions.
  • Performs other duties as needed and assigned.


Your Qualifications


Education:

High School graduate or equivalency; education beyond high school a plus or a combination of education and experience

Related Experience:

  • Five or more years experience in Customer Service, Sales Support, Sales, Inside Sales, Order Management, Product Management or related type position
  • SAP experience strongly preferred
  • Demonstrated experience in the development of excellent working relationships with internal and external business partners
  • Experience providing administrative support to senior management preferred


The Drger Workplace


In North America, Draeger employees over 1,400 employees working in our major sites in the United States and Canada (in the US: Andover, MA; Telford, PA; Houston / Coppell, TX, and in Canada: Mississauga, ON), including our Sales and Service workforce employees from coast to coast.

Our US headquarters located north of Philadelphia in Telford, Pennsylvania is our US manufacturing site for our Neonatal product line supplying many global customers as well as production support for Draegers Safety products.
This location also serves as the key site for essential US functions which includes Medical Sales and Service Management, Medical Marketing, Legal, Compliance, Regulatory, Quality and Finance.

Equal Opportunity Employer Disability and Veteran


Who we are


Draeger is a leading international company in the fields of medical and safety technology.
Whether in clinical applications, in industry, mining or emergency services: Draeger products protect, support and save lives.
That's what our more than 14,000 employees have been striving for - every day for more than 130 years.
Drger - Technology for Life


What we offer

  • Health Insurance
  • Health center and gym
  • Retirement savings

If you have any questions, please contact
Gwendolyn Zappala
gwendolyn.
zappala.
contractor@draeger.
com

Position Details

POSTED:

EMPLOYMENT:

Full-time

SALARY:

60800 per year

SNAPRECRUIT ID:

S-1707130612-4fa27c0046ac048260d4a6a45bfd6495

LOCATION:

Pennsylvania United States

CITY:

Telford

Job Origin:

jpick2

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

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Sales Support (Remote) - Draeger, Inc. - Job-ID V000008653
Telford
Vollzeit

The Job Responsibilities
  • Create quotations for Capital Equipment purchases. This includes researching applicable promotions & corporate account affiliations, obtaining approvals and making revisions to existing quotes.
  • Enter capital equipment orders for specific product lines sold by Draeger. This includes reviewing the purchase order to ensure accuracy against quote, interacting with Accounting regarding credit issues and other issues, as needed. Liaise with global and/or regional Order Management team on confirmation of delivery dates to customer. Create commission credit requests, if applicable.
  • Perform single point of sales administrative support for major accounts in assigned territory. Examples of key accounts may include, but are not limited to, an account with up to 4 modalities/segments, a large OEM, etc.
  • Process change orders, adding parts to previously shipped orders or creating RMAs for return of incorrect parts that were shipped to the customer, interacting with other departments to obtain required approvals, updating the Account Executive/Regional Sales Manager, or any other party involved with the transaction.
  • Purchase product from vendors. This includes creating a purchase order with reference to a purchase requisition, creating a purchase order for outside vendors for products or services needed by project managers, changing pricing and dates when confirmation of the purchase order is received, receiving product against the purchase order and approving payment. Advising Account Executives/Regional Sales Managers of status of purchase order.
  • Monitor and manage active orders including all backlog activities, inquiries pertaining to delivery dates, transportation, etc. and management and monitoring of external providers, follow up and update of field Sales.
  • Act as proxy to co-workers in case of absence. Collaborate with Lead CSS on product changes, marketing info and promotions to ensure full knowledge.
  • Manage workflow for contracts working with Sales and Legal to ensure accurate and timely submissions.
  • Performs other duties as needed and assigned.


Your Qualifications


Education:

High School graduate or equivalency; education beyond high school a plus or a combination of education and experience

Related Experience:

  • Five or more years experience in Customer Service, Sales Support, Sales, Inside Sales, Order Management, Product Management or related type position
  • SAP experience strongly preferred
  • Demonstrated experience in the development of excellent working relationships with internal and external business partners
  • Experience providing administrative support to senior management preferred


The Drger Workplace


In North America, Draeger employees over 1,400 employees working in our major sites in the United States and Canada (in the US: Andover, MA; Telford, PA; Houston / Coppell, TX, and in Canada: Mississauga, ON), including our Sales and Service workforce employees from coast to coast.

Our US headquarters located north of Philadelphia in Telford, Pennsylvania is our US manufacturing site for our Neonatal product line supplying many global customers as well as production support for Draegers Safety products. This location also serves as the key site for essential US functions which includes Medical Sales and Service Management, Medical Marketing, Legal, Compliance, Regulatory, Quality and Finance.

Equal Opportunity Employer Disability and Veteran


Who we are


Draeger is a leading international company in the fields of medical and safety technology. Whether in clinical applications, in industry, mining or emergency services: Draeger products protect, support and save lives. That's what our more than 14,000 employees have been striving for - every day for more than 130 years. Drger - Technology for Life


What we offer

  • Health Insurance
  • Health center and gym
  • Retirement savings

If you have any questions, please contact
Gwendolyn Zappala
gwendolyn.zappala.contractor@draeger.com


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