APL Cargo Inc. is excited to announce an opportunity for a Customer Success/Call Center/Customer Service Representative based in the USA, working from the comfort of your home! In this fast-paced and rewarding position, you will play a vital role in ensuring customer satisfaction and success throughout their interaction with our company. Our Customer Service Representatives act as the primary point of contact for our clients, addressing their inquiries, resolving issues, and providing detailed information about our services. Your passion for delivering top-notch customer service will ensure our clients receive the support they need to thrive in their logistics and transportation needs. This position requires excellent communication skills, empathy, and the ability to handle various customer scenarios effectively. Join our remote team at APL Cargo Inc. and help us elevate the customer experience!

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat, providing timely and accurate responses.
• Resolve customer issues promptly and effectively, ensuring complete satisfaction.
• Maintain detailed records of customer interactions and transactions using our CRM system.
• Provide information about products, services, and company policies to customers.
• Collaborate with other departments to address inquiries and improve service delivery.
• Proactively identify opportunities to enhance the customer experience and provide feedback to management.
• Stay updated on company services, processes, and industry trends to assist customers effectively.

Requirements

• High school diploma or equivalent; bachelor's degree preferred.
• Minimum of 1 year of experience in customer service or call center environment.
• Exceptional verbal and written communication skills.
• Proficient in using CRM software and Microsoft Office Suite.
• A strong desire to help and support customers, with a passion for providing excellent service.
• Ability to stay calm and professional in challenging situations and resolve conflicts effectively.
• Strong organizational skills and attention to detail.
• Must be based in the USA with a reliable internet connection for remote work.