IT Customer Support Agent (Italian Speaking) Join Neo Group as an IT Customer Support Agent (Italian Speaking) and be part of a dynamic team revolutionizing the iGaming industry. We are seeking a motivated, customer-oriented individual to provide exceptional support to our clients. Responsibilities: Engaging with customers: Respond promptly and accurately to inquiries via chat and email, providing effective solutions. Resolving challenges: Handle complaints professionally, turning issues into positive outcomes. Ensuring satisfaction: Maintain a courteous and professional communication style to ensure customer happiness. Keeping track: Record all customer interactions and transactions accurately for seamless service. Driving improvements: Identify opportunities for process enhancements and share insights with management. Requirements: Previous experience in customer support or similar role. Excellent written and verbal communication skills in English and Italian. Patience, empathy, and a customer-focused attitude. Strong problem-solving and conflict resolution skills. Ability to multitask and work efficiently in a fast-paced environment. Benefits: Be part of a pioneering project to shape and revolutionize a new market brand. Work in an international environment with a passionate, motivated, and professional team. Join a diverse community across multiple global locations, fueling our hyper-growth and success. Explore more about Neo Group on our Career Website, Instagram, and LinkedIn. Apply today and help redefine the future of iGaming! #J-18808-Ljbffr