Customer Support Assistant

Customer Support AssistantOwen Daniels is currently partnered with a international special purpose machinery business with a facility in the Cleveland area that supports customers across North America.About the RoleReporting to the Spares Administration Manager, you'll take ownership of a diverse range of responsibilities spanning spares support, service support, stores, office administration, and accounts liaison - working closely with the wider international team.Job SummaryPrepare and revise customer quotations and process spare parts orders from receipt through to dispatchCheck stock availability, monitor orders/back orders, and keep customers informed of delays or changesPrepare picking lists, dispatch notes, and invoices, liaising with Accounts, Purchasing, and international colleaguesArrange shipment collections with freight forwarders based on size, weight, destination, and urgencyProvide administrative support to the Service team, maintaining customer records in the MRP systemAssist with monitoring stock levels, warehouse picking/packing, and annual stocktakesAnswer incoming calls and provide general reception/office administration supportPrepare accounts information and liaise with the international Accounts team on customer payment queriesActively assist with tele-sales campaigns for spare parts and service schemesMaintain accurate, up-to-date filing of spares and service documentationRequired and Desirable ExperienceHigh school diploma or equivalent required; associate degree preferred3+ years' experience in order processing or customer serviceStrong communication skills for liaising with worldwide customersComputer literate (MS Office); experience with an integrated or SAP system a plusBilingual (Spanish) highly advantageousKey DetailsHours: Monday–Friday, 8:15am–5:00pm (40hr week)10 paid vacation days plus 10 federal holidays (increasing to 17 days with service), plus 4 paid absence days100% company-paid healthcare (medical, dental, vision, life) from day oneSubject to criminal background check and employment reference checks