Customer Support Associate

Lockbox Payment Processor

Cincinnati Ohio 45227 - who can work onsite from Day 1 (5 days a week)

1st Shift Hours - Mon - Fri 7:00 AM to 3:30 PM (might be somewhat flexible if needed)

JOB DESCRIPTION

Responsibilities:

Prepares transactions for deposit by performing a variety of routine duties in a production environment by following well-defined and established processing procedures.
Requires the utilization of a computer-based software unique to the area. Manually extract payments from envelopes, separating and sorting checks and invoices in order to prepare deposit in accordance with client specifications and required workflow.
Accurately input payment amounts read from the legal line of the checks into unique software application using a PC. Read and follow specific instructions, which are unique for each account, to accurately prepare deposit.
Collect and prepare check copies for re-association where applicable.
Physically re-associate check copies with invoices and envelops by matching and stapling the check copy, invoice, and envelope together in accordance to customer requirements.
Sort completed batches in outgoing mail area to be returned to the client.
Meet or exceed established department standard while completing all the duties listed above.
Maintain department established Quality standard while completing all the duties listed above.
Perform all work in accordance with established processing procedures. Perform general housekeeping in and around work environment.
Perform other duties as assigned. This position does not require supervisory responsibilities.

Qualifications: High school diploma or equivalent.

Essential Skills: Basic computer skills. Strong organizational skills.

Preferred Skills:
One (1) year experience in Banking operations preferred.
10 key or data entry skills preferred.

Working Conditions:
Ability to lift and move objects up to 25 lbs. frequently.
Must be able to sit for long periods of time (up to 4 hours).
Work frequently consists of repetitive motions.
Temperature controlled office environment.