Customer Support Billing Apply
Please review the role and advice if you would be interested
Job Title: Customer Service Advisor Billing
Local Candidate - Portland, OR, 97204 working a hybrid Schedule Pay Rate: $19.71/hr on W2
Hybrid: Onsite Wed and Thursdays.
Hours: 7am 4pm (1 hr unpaid lunch)
Possibility of an extension
Hours: 7am 4pm (1 hr unpaid lunch)
Possibility of an extension
Job Function Summary
Investigates, analyzes, negotiates, resolves and documents billing issues.
Key Job Information
Investigates, analyzes, negotiates, resolves and documents billing issues.
Key Job Information
- Customer Service Advisor Billing
- Requires knowledge and skills gained through formal training or considerable work experience
- Works within established procedures with a moderate degree of supervision
Key Responsibilities
- Research and Analysis Typically works in specific specialty areas. Analyzes, investigates and negotiates billing issues to respond to inquiries; researches and analyzes when billing adjustments, exceptions and corrections are required and obtains approval to process; reviews and analyzes data reports.
- Customer Support Responds to customers' billing-related questions via various channels; informs customers about cllients policies, processes and procedures.
- Work Management Creates, maintains, or removes persons and accounts in the automated billing system; logs and tracks customer contacts and interactions; processes and documents employee discounts; processes billing adjustments, exceptions and corrections; calculates and prepares reimbursements; documents and updates work processes; recommends process improvements; processes bills and documents accounts; ensures time lines are met.
- Written Communications Sends emails, letters, bills and other communications to customers using templates within established time frames.
- Collaboration and Information Sharing Responds to outage calls when needed; responds to questions from other departments via various channels.
- Education/Experience/Certifications
- Education High school diploma or equivalent experience.
- Experience Two or more years in customer service, billing or a related field.
- Working skills in follow through and completion
- Basic knowledge of the fundamentals of electricity and the electrical system
- Working knowledge of grammar, spelling and business correspondence composition
- Working knowledge of customer service policies, procedures and PGE tariffs
- Working knowledge of customer transactions, customer information systems, high-bill procedures, energy efficiency programs, marketing programs and meter reading procedures
- Intermediate skills in accuracy and attention to detail
- Basic knowledge of systems used in department
- Working knowledge of PGE procedures and processes related to billing, service and outages
- Working skills in using customer information systems and Microsoft applications
- Intermediate skills in calculating charges and payment plans
- Intermediate skills in typing and 10 key entry
- Working analytical thinking skills
