is seeking to hire a Customer Support Consultant for our client in Westbrook!
Benefits Available!
Weekly Pay!
$21.42/Hour
Shift:M-F 8am- 5pm

Nice to have skills and experience:
- Accounts Receivable
- SalesForce
- SAP
- Outlook
- Sharepoint
- Adobe

In This Role You Will:
• Provide customers technical support for one or more company products or services, including pet and other animal health care-related products for veterinarians, medical diagnostic and water-testing equipment and other products and services.
• Support may consist of answering customer questions, explaining products and services, instructing in use of equipment, coordinating and assisting with equipment installations, configuring computer system hardware or software, troubleshooting and repairing system, database or data communication issues, customer order entry and billing or other priorities.
• Determine customer needs, research and provide solutions, coordinate with other team members as needed.
• Ensure ongoing customer satisfaction and continuing strong customer relationships.
• Support quality management system and other compliance requirements.

What You Need to Succeed:
• High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships.
• Technical record keeping management skills.
• Reasoning and analytical skills to resolve issues.
• Phone skills, with ability to establish rapport.
• Attention to detail.
• Organized with ability to multi-task.
• Ability to work independently and as part of a team.
• Supervisory skills, if a lead position.
• Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner.
• Personal computer skills, including Microsoft Office.
• You meet the physical requirements that go with working as a Customer Support Consultant – Extensive sitting, phone and computer use. May be required to lift, move and carry up to 50 pounds. Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus. Hearing acuity sufficient to effectively communicate with customers and Employees via telephone and in person. Ability to communicate verbally on phone and in person. Fluency in the English language. Extended hours may be required.