Position Details
Customer Support Apply
Title : Customer Support
Location : Columbus, OH
Salary : $110K Per Annum Plus Benefits
Key Responsibilities:
* Respond to Triple Whale customer needs via live chat, owning that interaction from inception to resolution
* Troubleshoot technical platform issues
* Advise our customers on best-practices with the Triple Whale platform and its use cases
* Assist customers with urgent needs and help usher them to the best solutions and across our platform and the business
* Act as first line of defense for triaging & debugging platform health issues
* Exceed customer expectations on response quality, timeliness of responses and overall customer experience
* Continuously train to become an expert on the Triple Whale platform, online marketing, and the e-commerce industry
Qualifications:
* 1-2 years of experience in a customer support or client-facing role, in a SaaS or tech environment.
* Experience in e-commerce, with analytics platforms, or with another SaaS platform highly preferred.
* Strong technical understanding
* Strong verbal and written communication skills with the ability to explain complex concepts in a simple way.
* Ability to troubleshoot basic technical issues and think creatively to find solutions.
* A customer-first mentality, with a genuine desire to help others and ensure their satisfaction.
* Comfortable using various software tools, and able to quickly learn new technologies and systems.
* Ability to collaborate effectively with cross-functional teams and contribute to a positive work environment.
* Ability to manage multiple tasks and prioritize effectively.
* Familiarity with Hubspot, a huge plus.
