Customer Support Representative-II

(Operations Associate Emerging Categories)

Client: DoorDash

Location: Remote (W Roosevelt Way, Tempe, AZ)

Notes from the Spotlight Call:

Role Overview

Primary Responsibilities:

o Resolve issues with live orders to ensure seamless customer experience.

o Manage data to support customer support and operational processes.

o Balance responsibilities equally between Customer Support (50%) and Operations (50%).

Key Requirements

Skills & Experience:

o Strong customer service skills preferred over operational expertise.

o Experience in providing white glove customer support, delivering high-quality, personalized service.

o Proficiency in Slack, Google Workspace, and Google Sheets.

Schedule:

o Shifts: 2 shifts between 6:00 AM PST and 6:00 PM PST, ex 8-hour shift from 6:00 AM to 2:30 PM PST.

o 8 hrs shift till 6:00 PM PST.

o Flexibility required for potential extended hours or transition to full-time employment (FTE).

Interview Process

1. Initial Interview: Conducted by the Hiring Manager (HM).

2. Team Panel Interview: Focused on assessing technical and collaborative skills.

Onsite Preference

Local candidates preferred with the ability to work onsite 2 days per week.

Overview
Join our Emerging Categories team at DoorDash, where you will support the quality management and daily operations of our Corporate and Catering programs, a rapidly expanding area of our business. Your role will involve executing standard operating procedures, mastering internal tools, and interacting with customers, merchants, and Dashers to ensure seamless operations.

Key Responsibilities

• Monitor hourly and daily operations to maintain high-quality standards across Corporate and Catering programs.
• Execute and provide feedback on standard operating procedures to improve operational efficiency.
• Utilize internal tools to identify and address fulfillment challenges proactively before they escalate.
• Collaborate regularly with customers, merchants, and Dashers to resolve issues and enhance service delivery.
• Support the launch of new pilot initiatives by contributing to testing and building innovative processes.

Preferred Qualifications

• Excellent Verbal Communication: Strong ability to communicate clearly and effectively with diverse stakeholders.
• Attention to Detail: Exceptional focus on accuracy and precision in all tasks and responsibilities.
• Adaptability: Proven ability to thrive in changing contexts and adjust to evolving business needs.