CKD USA Corporation is a Japanese owned international organization who has been doing business in the United States for 40 years. CKD USA's main offices are located in Schaumburg, IL, Santa Clara, CA, and Austin Manufacturing facility. We offer a great work environment and excellent benefits.

CKD USA Corporation is seeking a Customer Support Representative to join our team in our Santa Clara, CA office.

Customer Support Representative is responsible for maintaining daily customer support and inside sales activities for assigned territory. Assist assigned customers with basic product specification information. General quotations, order entry and purchase order verification. Support sales team by responding to inquiries, requests, communication, reports, and shipping notifications. High volume interaction with office teammates and local customer base. Maintain open communication with Sales Director, Customer Service Manager, Outside Sales and Technical Support.

We are looking for someone who exudes a positive and energetic presence in a fast-paced office environment and is willing to put in the extra effort to make sure our customers feel they are receiving all our attention and focus to provide them the right solution for their requirement. The ideal candidate must be detail oriented, organized, and able to adapt to a fast-paced office environment, bilingual Japanese is a plus.

Responsibilities:

• Produce timely quotations for product inquiries while confirming product availability, part number accuracy and customer specific discounting.
• Verify and enter all incoming orders with previous quote history including price, lead time, delivery schedule and purchase order verifications.
• Provide delivery control as required by customer using all available tools. Manage open orders and ensure seamless coordination across departments for on-time shipments to customers.
• Provide basic technical support to customers such as product specification, repair part recommendations, part number verification / identification and other requests as needed.
• Support sales team by responding to requests for reports, inventory inquiries, shipping notifications and customer communication in a timely manner. Prepare and provide daily, weekly, and monthly reporting requested by Sales, to provide visibility into order activity and support internal planning.
• Assure that the customer receives the requested information or is directed to an employee that can help them with their request.
• Communicate with CKD overseas regarding product expedites, custom part verifications, custom products and pricing.
• Oversee efficient returns management processes to ensure timely resolution and customer satisfaction.
• Maintain an accurate inventory process system that will allow a complete view of all products on hand as well as an accurate audit system.
• Present a positive and respectful professional image towards customers and co-workers and make decisions based on company policies and processes.
• Perform other duties as assigned.

Requirements:

• 2-3 years of inside sales or customer support/service experience.
• Excellent attention to detail and problem-solving ability.
• Good written, verbal, and interpersonal communication skills.
• Standard computer knowledge in Excel, Word and Outlook
• Experience with Dynamics or other Enterprise Resource Planning software a plus.
• Must be able to work well in a team and or individually.
• Work effectively with a multi-national team.
• Semiconductor, Pneumatic, Fluid Power background a plus
• Japanese bilingual a plus.

Physical Activity Requirements:

The Physical, Vision, Noise and Environment Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

This job requires minimal lifting typical of an office environment.

Standing, walking less than 1/3 of the time.

Sit and use hands to fingers, handle and feel, reach with hands and arms more than 2/3 of the time.

Climbing, balancing, stooping, crouching or crawling minimal to none of the time.

Talking or hearing is required more than 2/3 of the time.

Vision Demands:

The vision demands for this job require, close vision, distance vision, peripheral, depth perception and the ability to adjust focus.

Work Environment Demands:

This job requires an employee to be exposed to a typical office environment throughout the day.

Noise Level:

The noise level can vary from moderate to low similar to any office environment.

CKD USA Corporation offers a comprehensive and very competitive benefits package.

CKD USA is An Equal Opportunity Employer. CKD USA does not discriminate on any basis prohibited by applicable law including race, color, religion, sex, national origin, disability, age, citizenship status, or Vietnam era or special disabled veteran's status in recruitment, employment, promotion, compensation, benefits, or training. It is also CKD USA's policy to maintain a work environment free from discrimination based on sexual orientation.

Candidates applying for positions with CKD USA Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. CKD USA participates in the E-Verify program.