Job Title: Agent/ Customer Service Representative

Location: South Charleston, WV

Day shift: 8 AM EST 8 PM EST

The candidate should be comfortable working any shift from 8 AM EST 8 PM EST (Monday- Friday) and mandatory 1-2 hrs of overtime on Monday.

The candidate must have call center experience and kindly avoid resumes with short term roles unless it is a contract/ seasonal role.

Job description -

Promote and retain products and services.

Experience in customer retention or sales and call center operations.

Prior experience in a call center environment is required.

Deliver excellent customer service over the phone.

Negotiate and process save/service order requests from customers.

Interact with customers patiently, tactfully, and efficiently.

Clearly explain applicable fees and adjustments to customers.

Offer product and service options tailored to customer needs.

Demonstrate active listening skills.

Follow structured call flows to enhance the customer experience.