Position Details
Customer Support Specialist _ ONSITE (USC/GC), Hartford, CT Apply
Job Description
Job Title: Customer Support Specialist (USC/GC Only)
Location: Hartford, CT (Onsite – 5 Days/Week)
Duration: 3-Month Contract
Pay Rate: $15 - $19
Work Authorization: US Citizens or Green Card Holders Only
Must be comfortable working onsite 5 days a week in Hartford, CT
Must be available for a short-term (3 months) contract
USC/GC only (No sponsorship available)
Role Overview
We are seeking a Customer Support Specialist to serve as the primary point of contact for customer communication and order-related support. This role is highly operational and requires strong attention to detail, responsiveness, and the ability to manage multiple customer interactions efficiently.
Key Responsibilities
Location: Hartford, CT (Onsite – 5 Days/Week)
Duration: 3-Month Contract
Pay Rate: $15 - $19
Work Authorization: US Citizens or Green Card Holders Only
Must be comfortable working onsite 5 days a week in Hartford, CT
Must be available for a short-term (3 months) contract
USC/GC only (No sponsorship available)
Role Overview
We are seeking a Customer Support Specialist to serve as the primary point of contact for customer communication and order-related support. This role is highly operational and requires strong attention to detail, responsiveness, and the ability to manage multiple customer interactions efficiently.
Key Responsibilities
- Handle day-to-day customer communication via email, chat, and digital platforms
- Respond to customer inquiries, concerns, and order-related issues in a timely manner
- Monitor and manage customer orders using OrderUp system
- Ensure accuracy, tracking, and timely resolution of order-related issues
- Maintain and update order status, issues, and resolutions in Excel and internal tools
- Escalate complex or unresolved issues to appropriate internal teams
- Collaborate with cross-functional teams to ensure smooth customer operations
- Prior experience in Customer Support / Customer Service / Order Management
- Strong communication skills (written & verbal)
- Proficiency in Microsoft Excel (tracking, basic reporting)
- Experience with order management tools (e.g., OrderUp or similar systems) is a plus
- Ability to handle multiple tasks in a fast-paced environment
- Strong problem-solving and organizational skills
