Customer Support Specialist

We’re a high-growth software company with a big mission : empowering K-12 district teams to do more with less. At LINQ, we get K12. That’s why we help districts transform K-12 school operations with best-in-class, cloud-based software solutions built to help districts return more resources to classrooms. Integrating finance, HR, nutrition management, and payments into a single, secure platform, LINQ reduces administrative burden. LINQ is trusted by 30% of school districts across the U.S. to help them operate more efficiently and serve over 1 billion meals to 17 million students annually, process payroll for 364,000 educators, administrators, and staff, and engage with millions of families through the free LINQ Connect app. Our team? They’re talented, committed, and fiercely loyal problem-solvers. At LINQ, you’ll find challenging and meaningful work, a team that respects and uplifts one another, and a commitment to constant improvement. Our customers love us because we’re attentive, patient, communicative, and solutions focused. They know they can count on us to not only anticipate their needs but to deliver the right answer every time. LINQ’s Values: Act with Integrity & Build Trust: Trust is the foundation of our company. We operate with the highest standards of integrity, both internally and externally. We believe in transparency, honesty, and accountability. Building a culture where trust is earned and maintained. Deliver Excellence: We consistently exceed our clients’ expectations. In every interaction, we strive to anticipate needs, provide swift solutions, and go the extra mile to relentlessly impress our customers. We communicate clearly, consistently, and timely to cultivate lasting relationships. Embrace Challenges: We embrace a growth mindset. Challenges offer opportunities to learn, grow, and improve. Continuous learning keeps us relevant and effective to ensure our solutions remain on the leading edge of innovation. Collaborate & Act as One Team: Diverse skills, ideas, and perspectives are our strength. Through open communication, shared goals, and a spirit of unity and mutual respect, we collaborate to achieve excellence, drive innovation, and propel our company forward as a cohesive force. About The Team: LINQ’s Customer Experience department is the heart and soul of our commitment to supporting K‑12 schools and districts. We’re not just here to answer questions, we’re here to build trust, solve problems, and ensure every customer feels empowered to succeed with our solutions. From onboarding, and training, to troubleshooting and beyond we are the guides to help administrators and educators navigate their daily challenges. About The Role: This position will be responsible for providing technical support to the full product suite for LINQ Nutrition. It reports to the LINQ Nutrition Customer Support Manager and is a key member of our customer support team providing professional support to LINQ Nutrition customers. The right candidate will have experience in providing software support to school district associates, school staff and/or student parents. A background in K‑12 education and/or accounting knowledge would be a plus. You will collaborate throughout our organization to deliver a great customer experience by resolving customer issues. What You’ll Be Doing: Customer Support: Provide exceptional customer service through building rapport and relationships with our customer base. Always be professional, courteous, and respectful in every interaction. Problem Solving: Act as a consultant on all nutrition software products. Effectively troubleshoot and solve issues by utilizing all available tools and resources, including taking calls, emails, and chat sessions to ensure we are providing the best solutions to our clients. Document customer issues in Salesforce. Training Documents: Contribute to creating training documentation for customers and internal use. Product Documentation: Document enhancement requests and software defects for our development team. Create a Salesforce ticket for each customer interaction. Self-Development: Maintain and increase comprehensive working knowledge of all LINQ Nutrition product lines through utilizing available training resources. What We Are Looking For: Discretion and independent judgement skills required Excellent verbal and written communication skills ... #J-18808-Ljbffr