Customer Success Specialist

Serve as a strategic partner to customers and a trusted internal advocate. Own and grow key accounts while ensuring seamless execution from order to delivery in a fast-paced, collaborative environment.

What You’ll Do

• Manage customer accounts as the primary point of contact

• Build relationships that drive satisfaction, retention, and growth

• Proactively communicate on orders, timelines, and status

• Collaborate cross-functionally (Operations, Supply Chain, Quality, Leadership)

• Lead customer check-ins and strategic conversations

• Analyze KPIs to identify trends and opportunities

• Resolve issues quickly to maintain a high-quality experience

• Capture feedback and improve processes as the company scales

What You Bring

• 1–2+ years in customer success, account management, or similar roles

• Strong relationship-building and communication skills

• Analytical, organized, and detail-oriented

• Comfortable owning accounts and solving problems

• Proficiency in Microsoft Office, Google Workspace, and collaboration tools

• Adaptable, positive, and growth-minded