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Customer Support Specialist I

In Michigan United States

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Customer Support Specialist I   

JOB TITLE:

Customer Support Specialist I

JOB TYPE:

Full-time

JOB LOCATION:

East Lansing Michigan United States

JOB DESCRIPTION:

$36,400 + VIP Bonus

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.
Whether youre interested in engineering or development, marketing or sales, or something else if this sounds like you, then wed love to hear from you!

We are headquartered in Denver, Colorado, with offices in the US, Canada, and India.

Looking to start your career in Technology? We have opportunities right here in mid-Michigan! Vertafore is looking for talented people to join our team in Michigan.
Our dynamic environment provides professional development, fast upward mobility, and exposure to the latest and greatest in technology.


Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry.
Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.
Our mission is to move InsurTech forward by putting people at the heart of the industry.
We are leading the way with product innovation, technology partnerships, and focusing on customer success.
Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.

We are headquartered in Denver, Colorado, with offices across the U.
S.
, including East Lansing, Michigan we are minutes from Michigan State University, Lansing Community College, and Cooley Law School!

JOB DESCRIPTION
Customer Support Specialists serve as the face of Vertafore and focus on the customer experience by identifying and resolving customer issues with Vertafore products.


Core Responsibilities:
  • Provides superior support to clients by resolving issues and answering non-technical/technical questions regarding our software products and services
  • Documents customer cases using a leading-edge customer relationship management system
  • Teams with product development and other functional areas to escalate issues and work through resolution

Why Vertafore is the place for you: *Canada Only

  • The opportunity to work in a space where modern technology meets a stable and vital industry
  • Medical, vision & dental plans
  • Life, AD&D
  • Short Term and Long Term Disability
  • Pension Plan & Employer Match
  • Maternity, Paternity and Parental Leave
  • Employee and Family Assistance Program (EFAP)
  • Education Assistance
  • Additional programs - Employee Referral and Internal Recognition

Why Vertafore is the place for you: *US Only

  • The opportunity to work in a space where modern technology meets a stable and vital industry
  • Vertafore is a Flexible First working environment which allows team members to work from home as often as youd like, while using our offices as a place for collaboration, community, and teambuilding.
    There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.
  • Medical, vision & dental plans
    • PPO & high-deductible options
  • Health Savings Account & Flexible Spending Accounts Options:
    • Health Care FSA
    • Dental & Vision FSA
    • Dependent Care FSA
    • Commuter FSA
  • Life, AD&D (Basic & Supplemental), and Disability
  • 401(k) Retirement Savings Plain & Employer Match
  • Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
  • Parental Leave & Adoption Assistance
  • Employee Assistance Program (EAP)
  • Education & Legal Assistance
  • Additional programs - Employee Referral, Internal Recognition, and Wellness
  • Commuter Benefits (Denver)
The selected candidate must be legally authorized to work in the United States.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions.
In addition, this document does not create an employment contract, implied or otherwise, other than an \\\"at will\\\" relationship.


Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics.
Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.

The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance.
Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.

Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs.
Salespeople receive their formal compensation plan within 30 days of hire.

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.


We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.

We want to make sure our recruiting process is accessible for everyone.
if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact
recruiting@vertafore.
com

Just a note, this contact information is for accommodation requests only.

Core Requirements:
  • Prior customer service experience helpful
  • Advanced interpersonal, verbal, and written communication skills
  • Customer-centric and motivated to help people
  • Excels in a fast-paced, agile team environment
  • Problem solving, analytical, and critical thinking skills
  • Driven to accomplish individual and team goals through personal organization and time management
  • Technically competent with knowledge of MS office and proficient with relevant tools and technologies
  • Aptitude for learning
  • Dependable and reliable attendance

Additional Requirements and Details:

  • Travel not anticipated
  • WFH Flexible
  • Ability to work remote with a stable internet connection on an as needed basis
  • Occasional lifting and/or moving up to 10 pounds
  • Frequent repetitive hand and arm movements required to operate a computer
  • Specific vision abilities required by this job include close vision (working on a computer, etc.
    )
  • Frequent sitting and/or standing
  • #LI-Hybrid
  • $36400 / year

Vertafore is a Flexible First working environment which allows team members to work from home as often as youd like, while using our offices as a place for collaboration, community, and teambuilding.
There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.

Position Details

POSTED:

EMPLOYMENT:

Full-time

SALARY:

36400 per year

SNAPRECRUIT ID:

S-1707124303-a9cd89406a686eeb4ebc7b0e383f11e8

LOCATION:

Michigan United States

CITY:

East Lansing

Job Origin:

jpick2

A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!

Customer Support Specialist I    Apply

Click on the below icons to share this job to Linkedin, Twitter!

$36,400 + VIP Bonus

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. Whether youre interested in engineering or development, marketing or sales, or something else if this sounds like you, then wed love to hear from you!

We are headquartered in Denver, Colorado, with offices in the US, Canada, and India.

Looking to start your career in Technology? We have opportunities right here in mid-Michigan! Vertafore is looking for talented people to join our team in Michigan. Our dynamic environment provides professional development, fast upward mobility, and exposure to the latest and greatest in technology.

Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships. Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success. Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.

We are headquartered in Denver, Colorado, with offices across the U.S., including East Lansing, Michigan we are minutes from Michigan State University, Lansing Community College, and Cooley Law School!

JOB DESCRIPTION
Customer Support Specialists serve as the face of Vertafore and focus on the customer experience by identifying and resolving customer issues with Vertafore products.

Core Responsibilities:
  • Provides superior support to clients by resolving issues and answering non-technical/technical questions regarding our software products and services
  • Documents customer cases using a leading-edge customer relationship management system
  • Teams with product development and other functional areas to escalate issues and work through resolution

Why Vertafore is the place for you: *Canada Only

  • The opportunity to work in a space where modern technology meets a stable and vital industry
  • Medical, vision & dental plans
  • Life, AD&D
  • Short Term and Long Term Disability
  • Pension Plan & Employer Match
  • Maternity, Paternity and Parental Leave
  • Employee and Family Assistance Program (EFAP)
  • Education Assistance
  • Additional programs - Employee Referral and Internal Recognition

Why Vertafore is the place for you: *US Only

  • The opportunity to work in a space where modern technology meets a stable and vital industry
  • Vertafore is a Flexible First working environment which allows team members to work from home as often as youd like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.
  • Medical, vision & dental plans
    • PPO & high-deductible options
  • Health Savings Account & Flexible Spending Accounts Options:
    • Health Care FSA
    • Dental & Vision FSA
    • Dependent Care FSA
    • Commuter FSA
  • Life, AD&D (Basic & Supplemental), and Disability
  • 401(k) Retirement Savings Plain & Employer Match
  • Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
  • Parental Leave & Adoption Assistance
  • Employee Assistance Program (EAP)
  • Education & Legal Assistance
  • Additional programs - Employee Referral, Internal Recognition, and Wellness
  • Commuter Benefits (Denver)
The selected candidate must be legally authorized to work in the United States.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an \\\"at will\\\" relationship.

Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.

The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.

Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.


We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.

We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact recruiting@vertafore.com

Just a note, this contact information is for accommodation requests only.

Core Requirements:
  • Prior customer service experience helpful
  • Advanced interpersonal, verbal, and written communication skills
  • Customer-centric and motivated to help people
  • Excels in a fast-paced, agile team environment
  • Problem solving, analytical, and critical thinking skills
  • Driven to accomplish individual and team goals through personal organization and time management
  • Technically competent with knowledge of MS office and proficient with relevant tools and technologies
  • Aptitude for learning
  • Dependable and reliable attendance

Additional Requirements and Details:

  • Travel not anticipated
  • WFH Flexible
  • Ability to work remote with a stable internet connection on an as needed basis
  • Occasional lifting and/or moving up to 10 pounds
  • Frequent repetitive hand and arm movements required to operate a computer
  • Specific vision abilities required by this job include close vision (working on a computer, etc.)
  • Frequent sitting and/or standing
  • #LI-Hybrid
  • $36400 / year

Vertafore is a Flexible First working environment which allows team members to work from home as often as youd like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.


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