We take pride in providing superior customer service and we are currently seeking someone with hospitality and office experience for our Customer Support Specialist role. This is highly responsible customer service-oriented work and focuses on providing timely status updates to our customers about their project.

Customer Support Specialist Responsibilities

• Responsible for communicating with our customers and providing them with clear and accurate project information.
• Utilizing our internal client information database, and communicating with other departments to obtain project information updates as needed.
• Responsible for updating database with information communicated to customer.
• Responsible for composing and preparing replies to customer inquiries independently using word processing software (Outlook).
• Using correct and updated application forms to assist with filling out permit applications forms with clear and accurate customer and property information within various municipalities/Counties.
• Mailing application forms to customers for signatures.

Requirements

• Graduation from high school or an equivalent recognized certification.
• Minimum of two (2) years of diversified general office/clerical experience.
• Experience with providing customer service in person, over the telephone, and via email in an office environment.
• Thorough knowledge of business English, spelling, and grammar.
• Ability to perform word processing and/or data entry.
• Ability to compose effective and accurate correspondence.
• Ability to establish and maintain effective working relationships with other employees and the general public.

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance