Customer Support Specialist

Customer Support SpecialistUber Freight is looking for a Customer Support Specialist to support daily transportation and logistics operations for a major manufacturing customer in Southern Indiana. This is a fast-paced, customer-facing role that will be primarily onsite at the customer location, working directly with manufacturing plants, carriers, and internal logistics teams to keep shipments moving on time.In this role, you'll manage shipment execution, track and trace freight, coordinate transportation activities, respond to customer requests, and help solve real-time logistics challenges throughout the day. If you enjoy a high-energy operations environment, multitasking, and working closely with customers and teams to drive results, this could be a great fit.Schedule: MondayFriday, 08:00-5:00 PMSaturday Rotation: This position includes a rotating Saturday schedule, with coverage required on the last Saturday of each month. Responsibilities are shared among three team members, resulting in approximately four Saturdays per year per employee.What You'll DoManage high-volume daily logistics execution activities in a fast-paced operational environmentCoordinate and execute shipments using Transportation Management Systems (TMS)Perform track-and-trace activities to ensure shipment visibility and on-time performanceSupport manufacturing plant operations by proactively managing transportation needs and resolving shipment issues quicklyHandle a high volume of email communication with customers, carriers, and internal teamsAssist with shipment planning, expediting, and transportation coordinationServe as a key point of contact for customers and carriers, maintaining professional, responsive, and solution-oriented communicationProactively identify and resolve shipment delays, service failures, and operational challengesCoordinate shipment appointments utilizing external websites and communication toolsUpdate shipment milestones and load statuses throughout the transportation lifecycleSupport onboarding and setup of new receivers, vendors, suppliers, and system usersMaintain strong customer and carrier relationships while ensuring service expectations are exceededAssist with detention tracking and accessorial communicationDevelop a strong understanding of customer operations, workflows, and supply chain needsBasic QualificationsHigh school diploma or GED equivalent2+ years of customer service, transportation, logistics, or supply chain experienceBasic proficiency with Google Workspace or Microsoft OfficeStrong communication, organization, and multitasking skillsPreferred QualificationsBachelor's degree in Transportation, Logistics, Supply Chain Management, or related field3+ years of logistics or transportation industry experienceExperience supporting manufacturing or plant operations environmentsAdvanced proficiency with Google Workspace or Microsoft Office SuiteAbility to thrive in a fast-paced, customer-driven environment with shifting prioritiesBenefits & Compensation for U.S. EmployeesEmployees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.About Uber FreightUber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real?time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.Candidate Privacy NoticeUber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.EEOCUber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.