Position Details
Customer Support Specialist Apply
Job Description
Job Description
The Role: The Customer Support Specialist (CSS) will assist customers in a personalized and friendly manner to ensure every experience is phenomenal. The CSS is available to assist customers with their product selection and availability, order entry, and product delivery
Duties/Responsibilities:
Duties/Responsibilities:
· Manage inbound phone calls, online inquires and customer walk-ins.
· Process customer requests such as rental quote generation and order placement over the phone, in person or via e-mail.
· Answer routine product questions and direct questions to appropriate service or sales personnel when necessary.
· Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms.
· Ensure delivery personnel have accurate site address details for delivery as well as appropriate paperwork for customer acceptance.
· Support Repair and Service Technicians in completing work orders and procuring necessary parts for product repair.
· Support Sales Engineers and Project Managers in quoting and ordering
· Ensure purchase orders are properly entered. Complete process for receiving materials, goods and services timely and accurately.
Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:
Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:
· High school graduate
· Valid Driver’s License
· Prior experience with sizing pumps and reading engineered specifications and blueprints
· Ability to effectively communicate verbally and in writing
· Effective interpersonal skills with customers and employees
· Computer proficiency to include Microsoft Word, Excel, and Outlook, Adobe PDF Editor
· Solid math skills
· Ability to handle multiple projects, prioritize, meet deadlines and work independently with initiative
· Resourceful and well organized; efficient and detail oriented
· Ability to adapt to frequent change in a high-pressure environment
· Strong sense of responsibility and desire to complete tasks properly
· Ability to work independently or as part of a team
