Join Swipesum, one of the top 100 disruptive fintech startups globally. A 2023 & 2024 Inc. 5000 list maker for fastest growing private companies in the US, the number one financial services company in the Midwest. Our commitment to customer experience has been the key to our success, and we’re looking for our next Team Member.This job is on-site and located in the CIC building at the Cortex in Midtown.As a Customer Success Team Member at Swipesum, you'll have the opportunity to work alongside a team of industry experts and play a pivotal role in delivering unparalleled service to our valued clients. From guiding new clients through the onboarding process to resolving any issues that arise with existing customers, you'll be instrumental in driving customer satisfaction and retention.Here's a glimpse of what your role entails:Data collection and entry of applications and underwriting documentation into financial institution’s software portalsOwnership of post-sale onboarding, continued support, and retentionPrimary contact for client issues and responsible for issue resolutionAnswer telephone calls, emails, and support desk communications from current customersOccasional travel and on-site meetings with clients and potential hardware setupEscalate customer account issues to appropriate partner or escalation contactOrganize all customer interactions in our CRM and internal softwareCreating brand advocates that generate testimonials and referralsLearn both high-level and technical payments knowledge to use when solving customer inquiriesHandle multiple customer inquiries at one timeManage inquiries with ticketing systemMeet goals and objectives using quantitative and qualitative metrics set in placeOur Ideal Candidate2-5 years of experience in a similar roleA natural problem solver who prefers to own responsibilitiesHas customer service experience and enjoys picking up the phone with a smileThrives in a fast-paced work environment with constant changeBusiness software acumen: CRM, Service ticketing, phone, webchat, emailStrong client-facing problem-solving and communication skillsPersuasive and trustworthyRespectfully handles criticismProcess-oriented and organizedPayments industry knowledge is a plusStrong work ethic in a team-based environmentWorks well with the entire Swipesum team, not just individuallyAbility to multi-task and juggle multiple projects and issues simultaneously