Job Title: Customer Support Technician (PR913994-R175773)
Location: Ocoee, FL (On-site)
Duration: 700 Hours

The Customer Support Technician will be responsible for supporting all user-facing technology hardware and software systems, including remote site support approximately 60 miles from the primary office. The Customer Support Technician will provide both onsite and remote technical assistance, ensuring seamless IT operations and high-quality support for end users and executive stakeholders.

The Customer Support Technician will play a high-visibility role supporting VIP meetings, audio/visual setups, and enterprise IT systems. This position requires frequent travel to various office locations and the ability to manage multiple technical responsibilities effectively.

The Customer Support Technician will also handle installation, configuration, troubleshooting, and maintenance of IT systems while maintaining detailed documentation and asset tracking.

• Install, configure, and maintain computer hardware, software, systems, mobile devices, printers, and scanners (3+ years)

• Provide audio/visual setup, troubleshooting, and live meeting support for executive and VIP meetings (2+ years)

• Perform pre-meeting system checks and ensure seamless video conferencing operations (2+ years)

• Monitor and manage systems using tools like Active Directory and Microsoft Endpoint Configuration Manager (MECM) (3+ years)

• Diagnose and resolve hardware, software, and network issues efficiently (3+ years)

• Collaborate with IT teams on projects, deployments, and technical initiatives (2+ years)

• Travel to remote locations and offices to provide onsite support as needed (Required)

• Participate in after-hours on-call rotation and support coverage (Required)

• Maintain documentation, asset tracking, and reporting of IT resources (2+ years)

• Support high-pressure environments with strong organizational and time-management skills (3+ years)

• Enterprise IT support experience (3+ years)

• Hands-on experience with audio/visual equipment, including Microsoft Teams Rooms (2+ years)

• Experience with virtual meeting platforms such as Microsoft Teams, Zoom, and GoTo (2+ years)

• Strong knowledge of Windows 11 systems, Active Directory, and MECM (3+ years)

• Certifications preferred: Microsoft 365 Certified, CompTIA A+, Network+, Teams Rooms, or AVIXA fundamentals

• Strong problem-solving, analytical thinking, and troubleshooting skills (3+ years)

• Ability to manage multiple priorities and work independently or within a team (3+ years)

• Ability to adapt quickly in a fast-paced and dynamic environment (2+ years)

• Willingness to travel frequently with a valid driver's license and reliable transportation

• Ability to lift up to 50 pounds

• High school diploma or equivalent required

Trilyon, Inc., offers a comprehensive benefits package.
Opportunities for growth and professional development.
Collaborative and inclusive company culture

Trilyon, Inc., is an Equal Opportunity Employer committed to diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable laws. Our diverse team drives innovation, competitiveness, and creativity, enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.